Muhammad Ali
IT Infrastructure and Cybersecurity Professional with 6+ years of progressive experience in enterprise IT operations, network security, cyber security, and infrastructure management. Proven ability to enhance system reliability by implementing proactive security measures and optimizing technical processes, resulting in a substantial reduction in vulnerabilities. Adept at managing cross-functional teams and vendor relationships to deliver innovative IT solutions that align with organizational goals.
- Supervise IT operations and manage a team of IT professionals for optimal support.
- Implemented infrastructure improvements, enhancing system reliability by 30%.
- Coordinated vendor engagements, resulting in cost savings of 15% annually.
- Managed user access and compliance, ensuring a 100% adherence rate to security policies.
- Supported strategic planning initiatives, contributing to a growth trajectory achieving annual targets.
- Supported IT operations, leading a team to ensure smooth daily functions.
- Planned and implemented security improvements that reduced vulnerabilities by 40%.
- Coordinated technology procurement, improving response times by 20%.
- Engaged in project execution, aligning IT initiatives with business objectives.
- Conducted assessments of IT infrastructures to evaluate security and resilience.
- Performed network audits leading to a 25% increase in security posture.
- Designed secure technology solutions using best practices in risk management.
- Provided operational support for enterprise IT systems, ensuring 99% uptime.
- Troubleshot technical issues, improving resolution times by 30%.
- Coordinated vendor maintenance activities, enhancing system performance.
- Delivered frontline IT support, enhancing team efficiency through effective troubleshooting and system management.
- Assisted in infrastructure tasks, developing skills in system administration.
- Assisted senior staff in troubleshooting and system operations, ensuring smooth functioning.
- Performed hardware/software troubleshooting, reducing downtime by 15%.
* Installed and configured a secondary Fortinet Next-Generation Firewall with the existing primary firewall in a High Availability (HA) Primary-Secondary setup. * Configured synchronization, backups, failover and recovery procedures for both firewalls. * Performed failover testing to verify that the secondary firewall takes over during primary failure and successfully restores normal operation afterward.
* Selected by my company based on my technical skills and experience to travel from Karachi to PepsiCo's manufacturing facility in Hattar for an enterprise infrastructure deployment. * Installed and configured Rubrik NAS/data protection infrastructure and completed required system and network configurations. * Performed testing, validation and troubleshooting to ensure the solution was production-ready.
* Migrated the organization's existing local/on-premises Microsoft server environment to a live Microsoft 365 environment. * Configured domains, users, Microsoft 365 administration, security policies and required services. * Completed testing, troubleshooting and production activation to deliver a fully operational Microsoft 365 environment.
* Designed and prepared the technical solution/tender requirements for KPT's enterprise video and audio conferencing system supporting 32+ participants. * Proposed a reliable wired microphone and centralized control solution to address long-meeting and wireless microphone battery issues. * Designed the solution using Axis and Bosch technologies, including technical specifications and overall architecture.
* Resolved Kaspersky endpoint management and licensing issues and restored the required security management functionality. * Installed and configured a new server with required system, security and administration settings. * Performed testing, troubleshooting and post-deployment support.
* Provided remote technical configuration and deployment support for a large-scale Ubiquiti network infrastructure. * Configured 45+ Access Points, Ubiquiti Dream Machine infrastructure and network switches, including WAN/LAN configuration. * Worked remotely with the on-site technical team and completed the network configuration from initial setup through production readiness.