zuzanna Thlon

Highly motivated and results-oriented professional with a solid background in customer relations and communication. Exhibits brand excellence while managing multiple priorities and time, to deliver all food and beverage elements of the operation whilst ensuring compliance with health & safety. Offering creativity, innovation and customer experiences. Skilled in using a cashregister and paying attention to fine details, looking to use skills in a demanding setting that rewards flexibility and power.

[email protected] cardiff
0+
Years experience
0
Skills
Work Experience
Front of House Team Member
Elevens Bar and Grillcardiff
Aug 2026 — Present
  • Took customer orders and prepared drinks following best practices for each type.
  • Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
  • Kept bar stocked and organised for easy access and quick service to customers.
  • Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
  • Washed and put away glassware after customer use, maintaining ready stock for customer service.
  • Successfully managed high-volume shifts, serving customers without compromising service quality.
  • Polished glassware and cutlery in preparation for storage.
  • Kept the dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
  • Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
Catering Assistant
Event mobile catering (EMC)
Sep 2023 — Jul 2026
  • Interact with clients to create a positive experience by delivering a high standard of service: Ability to manage customer complaints and resolve issues effectively.
  • Demonstrated a knowledge of food regulations.
  • Working effectively and efficiently under high pressure
  • Team player with the ability to collaborate with colleagues
  • Flexible and adaptable to every situation
  • Proficient in operating cash register, processing payments, and handling cash with no discrepancies or errors.
  • I perform cleaning duties, including cleaning, disinfecting, and sanitizing the workspace and tools.
  • Maintained clean and tidy appearance, wearing protective equipment when necessary.
  • Delivered on-site catering services for events ranging from intimate gatherings to large-scale corporate functions.
  • Organised ingredients at start of shift to prepare for expected needs during busy periods.
Animal Care Volunteer
The nearly wild show
Nov 2022 — Dec 2023
  • Conducted educational talks to public visitors for awareness about animal welfare issues.
  • Understood needs of different types of animals.
  • Groomed domestic animals to keep them looking presentable.
  • Ensured safe environment for animals by maintaining clean and healthy living conditions.
  • Nurtured trust in shy animals through patience, consistency and gentle interaction.
  • Remained calm when handling animals to prevent chance of injury or reactive behaviour.
  • Safely handled animals with varying temperaments with firm and friendly manner.
  • Socialised animals through supervised interactions with humans and other animals.
Skills
Multitasking capabilityTime managmentFlexible and adaptiveTeamworkFood and beverage serviceHealth and Safety ComplianceCash register operationProblem SolvingCommunication SkillsBasic First AidCash HandlingCustomer ServiceCulinary Skills
References available upon request.
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