Zodwa Mhlari
Assistant Administrator - Registars office ( Faculty of Health Sciences Wits University)
An ambitious woman who is prepared to achieve the desired goals of the job description. A dedicated, organised, and methodical individual skilled in dealing with problems in a resourceful manner and negotiating beneficial agreements. Always enthusiastic to learn and undertake new challenges.
Johannesburg, South Africa
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Care Agent
Pepkor Lifestyle
Mar 2023 — Dec 2025
- Addressed and managed customer complaints, particularly complex or escalated issues, ensuring a high level of customer satisfaction
- Provided expert advice and support to customer service representatives on handling difficult complaints
- Identified trends in complaints, implementing process improvements to enhance customer experience
- Analyzed complaint data to generate insights for strategic decision-making
- Ensured compliance with company policies and industry regulations in complaint handling
- Developed and delivered training programs on complaint management
- Maintained direct communication with customers, providing updates and managing expectations
- Collaborated with cross-functional teams to address systemic issues and improve services based on customer feedback
- Kept detailed records of complaints and resolutions for auditing purposes.
- Provided expert advice and support to customer service representatives on handling difficult complaints
Assistant Administrator- Registrar's office ( Faculty of Health Sciences)
Wits University
Jan 2025 — PresentCurrent
- Managed incoming communications, ensuring timely responses and accurate information dissemination
- Processed 100+ documents daily while upholding data protection standards in handling sensitive information
- Supports operational efficiency through proactive inventory management
- Scanning of Documents
- Assisted with creating spreadsheets for booking venues, achieving a 100% booking success rate
- Facilitated events with a 90% satisfaction score from attendees
- Scheduled meetings with an 85% effectiveness in aligning participant availability
- Indexing and scanning of documents
- Creating spreadsheets for students as per qualification
- Booking venues for protocol assessments
- Creation of Nomination of Examiners
- Assist with disciplinary reports as per qualification
- Handing out of certification for qualified students
- Assist with ICT-related issues within the faculty
- Archiving of students' documents
- Creating folders
- Naming folders
- Filing documents in ascending order
- Listing of documents submitted
- Proactive team member with a strong commitment to delivering exceptional service and support. Drives operational success through effective multitasking and attention to detail. Embraces new challenges and adapts quickly to changing environments, contributing positively to team dynamics.
- Provided expert advice and support to customer service representatives on handling difficult complaints
- Analyzed complaint data to generate insights for strategic decision-making
Skills
Highly OrganisedMultitaskerCommunication skillsVerbal and Written communicationComputer SkillsMicrosoft Office PackageStrong analytical and problem solving skillsProficiency in customer service softwareCRM systemsKnowledge of industry regulationsBest practice in compliant managementAbility to manage multiple prioritiesWork under pressureAbility to work independentlyPart of a teamCustomer-focusedStrong commitment to providing excellent serviceDetail orientedProactiveSolution oriented mindset
Education
Grade 12 National Senior Certificate, General Education
Trinity Secondary School
- English 1st Language
- Life Orientation
- Business Studies
- Mathematical Literacy
- History
- Life Sciences
Public Relations N6 Certificate Awaiting Diploma, Public Relations
Tshwane North Tvet College
- Public Relation Qualification
- Communication N4/N5/N6
- Public Relations N4/N5/N6
- Computer literacy N4/ N5/N6
- Information Processing N4/N5/N6
Certifications
ICT Certification
Ikusasa Technologies
References
Mrs Minkie Kente
Senior Faculty Officer - Undergraduate | Faculty of Health Sciences · Wits ( Faculty of Health Sciences)
Senior Faculty Officer
[email protected] · +27-11-717-2525
Mpho Moiloa (Miss)
Faculty Officer – Postgraduate | Faculty of Health Science · Wits ( Faculty of Health Sciences)
Faculty Officer
[email protected] · +27 11 717 2510
Louisa Baloyi
Customer information Team Lead · Pepkor Lifestyle
Former Manager
[email protected] · +27 114080201
Languages
English
Fluent
isiZulu
Fluent
Sesotho
Advanced
Xitsonga
Advanced