ZINGISWA GONIWE
SALES REPRESANTATIVE
Quality Assurer and Trainer with 6 years of experience enhancing agent performance and ensuring regulatory compliance at Koegelenberg Attorneys. Proven track record in leading teams, driving quality improvements, and delivering actionable feedback. Seeking to leverage my skills in quality assurance and team leadership to contribute to a dynamic organisation.
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Years experience
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Language
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Skills
Work Experience
Sales Represantative
Pumpkin Patch Foods
Sep 2024 — PresentCurrentStellenbosch
- Prepare and monitor quotes, proposals and pricing options aligned with customers expectations and company margins
- Maintain accurate CRM records of activities, pipeline stages and forecasted revenue
- Monitor competitors and market trends to position solutions effectively and refine sales strategies
- Meet and exceed monthly targets and key performance indicators through discipline management
Secretary
Africa Joineries
Aug 2005 — Jan 2010
- Ordered office supplies and maintained accurate records
- Redirected and answered phone calls
- Arranged meetings and made quotations
- Supervised employees and completed administrative paperwork
- Documented financial information and maintained confidentiality
- Managed document records and greeted clients
Barlady
Moyo@Spier
Dec 2003 — Mar 2005
- Prepared and served coffee, espresso drinks and cocktails
- Processed cash, credit card and voucher payments
- Greeted and seated guests to deliver high quality service
- Maintained brand image through neat personal appearance
Sales Agent
Africa Wired
Feb 2010 — Aug 2010
- Demonstrated products to show benefits and encourage purchases
- Secured new clients through targeted prospecting and networking
- Registered customer information accurately
Sales Consultant
ASG Direct
Feb 2011 — Aug 2012
- Planned and executed new strategies to increase sales
- Handled customer concerns and escalated major issues
- Achieved service time and quality targets
- Shared comprehensive brand and product knowledge to maximize sales
Sales Consultant
Metropolitan Life
Jun 2012 — Oct 2012
- Shared comprehensive brand and product knowledge to maximise sales
- Secured new clients through targeted prospecting and networking
Telemarketing
RCS GROUP
Oct 2012 — Jan 2016
- Secured new clients through targeted prospecting and networking
- Shared comprehensive brand and product knowledge to maximise sales
- Voted the starlight of the month in September 2013 for best sales agent
Team leader / Trainer
Koegelenberg Attorneys
Apr 2016 — Aug 2018
- Motivated a team
- Resolved customer complaints
- Conducted performance reviews
- Provided answers and guidance to staff
- Managed performance and workflows
- Tracked performance metrics and KPIs
- Reported to call centre manager
- Coached and developed team members
Quality Assurer/Trainer
Koegelenberg Attorneys
Aug 2018 — Sep 2024
- Owned quality assurance evaluations, ensuring compliance and enhancing agent performance
- Ensure regulatory compliance
- Enhance agent performance
- Monitor calls and deliver feedback
- Monitor compliance and identify standard metrics
- Control quality and boost agent engagement
- Voted the best Quality Assurer for 2023
Skills
SalesTeam buildingProblem solvingDecision makingActive ListeningConflict ResolutionCustomer Relationship Management
Education
Matric
Kayamandi High School
References
Languages
English
Fluent