Ziad Tamer Ismail Mohamed

Customer Service Representative

Customer Service Representative with experience in sales and call center operations. Skilled in communication, problem-solving, and handling customer inquiries in Arabic and German.

Medinat Nasr, Cairo, Egypt
0+
Years experience
0
Languages
0
Skills
Work Experience
Sales Associate
Vodafone
Jan 2024 — Jan 2025Cairo
  • Achieved sales targets consistently, increasing revenue by 20% over the year
  • Developed strong relationships with over 100 customers
  • Provided tailored solutions to meet customer needs that positively impacted customer retention rates.
Call Center Agent
Previous Call Center
  • Managed large volumes of incoming calls
  • Provided accurate information and generated leads
  • Resolved customer complaints effectively, improving satisfaction rates by 15%
Skills
Customer ServiceCommunicationProblem SolvingActive ListeningConflict ResolutionTime ManagementAdaptabilityTeamwork
Education
Diploma, Nursing
Benha Technical Health Institute
2023 — 2025
Languages
German
Fluent
Arabic
Native
English
Advanced