{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "ZAK MEDDOUR", "label": "Client Experience Specialist | Tech Enthusiast | Sales & Retail Advisor", "summary": "A commercially-minded retail & sales professional with strong expertise in Apple services and technology. Offers 5+years of customer service experience managing high-profile clients in the premium car rental sector, driving 100% commission-based sales, and delivering exceptional guest experiences at a luxury five-star hotel and a premium produce retailer. Complements this background by selling out events at a self-owned company, gaining 200,000 streams and views through social media marketing, and independently generating thousands in revenue through the premium online resale of Apple products.", "location": "Exeter, Devon" }, "work": [ { "company": "Deliver professional consultations for elite clients, including England Rugby and Burnley FC, managing the complete end to end customer experience", "position": "Client Advisor", "location": "Switch Car Rental, Exeter, Devon", "startDate": "2026", "current": true, "highlights": [ "Consistently double the call volume of the department average, praised by clients as a preferred contact.", "Coordinating movements of premium vehicles like BMW, Mercedes-Benz, \nand Land Rover across a 90-branch UK network.", "Overseeing 100 active vehicles weekly, managing the complete end-to-end \ncustomer experience through emails, Excel, calls, and CRM software." ] }, { "company": "Five years' experience in high-volume hospitality and retail, delivering elite service and driving sales across retail shops, bars, and a 5-star hotel", "position": "Retail Sales & Hospitality", "location": "Various Establishments, Exeter & Manchester", "startDate": "2020", "endDate": "2025", "highlights": [ "Built relationships with VIP guests at Hotel Gotham (5-star hotel), while earning record tips as a direct result of highly attentive customer care.", "Drove sales of high-end wines and spirits across fast-paced, high-volume hospitality venues in Manchester and Exeter, including On The Waterfront and Mackie Mayor.", "Delivered a premium retail experience at Ben's Farm Shop, building rapport with an affluent customer base to successfully upsell high-quality Devon produce." ] }, { "company": "High-intensity, 100% commission sales experience across Manchester, executing cold approaches while connecting the public with life-changing charitable causes", "position": "Sales Executive", "location": "Manchester, Greater Manchester", "startDate": "2024", "endDate": "2024", "highlights": [ "Operate in a challenging 100% commission environment, maintaining high energy to convert pitches into revenue.", "Secure charity subscription sign-ups by delivering clear, persuasive, and engaging direct sales pitches.", "Travel across Bolton, Manchester, and Stockport, working extended hours to set up and close direct sales." ] } ], "education": [ { "institution": "University of Salford", "degree": "Bachelor of Arts (First Class)", "field": "Music Management & Creative Enterprise", "startDate": "2022", "endDate": "2025", "score": "87 (Highest in module)" }, { "institution": "BIMM Institute", "degree": "Diploma", "field": "Events & Sound Design", "startDate": "2020", "endDate": "2022", "score": "Distinction*" } ], "skills": [ "Apple Device Expertise", "Customer Relationship Management", "Adobe Photoshop", "Adobe Premiere Pro (Video Editing)", "Direct & Retail Sales", "FL Studio (Audio Engineering)" ], "projects": [ { "name": "Apple E-Commerce", "description": "eBay, Vinted, & Depop · 2022 – 2025. Generated £1,000s in revenue across Depop, Vinted, and eBay as a premium reseller of second-hand Apple devices (iPhones and MacBooks), utilizing high-quality photography and professional storefront aesthetics to maximize sales." }, { "name": "Sold-Out Events", "description": "Blendr Events · 2024 – 2025. Managed full creative direction and targeted sales campaigns to deliver 3 sold\nout events inspired by 90s raves focused on getting young people outside, off \ntheir phones, and enjoying music. Sold tickets on student campuses and online, \nwhile creating posters, logos, prints, and social media campaigns." }, { "name": "Targeted Social Media Marketing", "description": "Instagram & Spotiify · 2020 – 2025. Achieved 100,000+ Spotify streams and 150,000+ social media views through a targeted brand image and cinematic social media content while utilising Adobe Creative Cloud and FL Studio." }, { "name": "Sold Audio Packages", "description": "FL Studio · 2024 - 2025-07. Negotiated with over 30 industry professionals to successfully sell 50+ specialized audio mixing packages, leading to directing an award-winning documentary with 10 successful UK artists, Behind The Streams.", "startDate": "2024", "endDate": "2025-07" }, { "name": "Self-Directed Documentary", "description": "Contemporary & Contextual Study Award · 2025-07 - 2025-07. Self-directed, filmed, and edited a 12-minute documentary exploring the realities of modern streaming for UK artists. Managed the entire creative workflow, from live interviews to post-production, utilizing Adobe Premiere Pro and FL Studio to condense 20 hours of raw footage and earn the University of Salford’s Contemporary and Contextual Study Award.", "startDate": "2025-07", "endDate": "2025-07" } ], "certificates": [ { "name": "Apple Device Support Training Course", "issuer": "Apple" }, { "name": "Certificate in Sales & Closing Strategies", "issuer": "LinkedIn" }, { "name": "Certificate in Sales CRM", "issuer": "OPCRM Sales Academy" } ], "availability": { "status": "open", "sponsorship": false }, "ats": { "keywords": [ "Apple Device Expertise", "Customer Relationship Management", "Adobe Photoshop", "Adobe Premiere Pro (Video Editing)", "Direct & Retail Sales", "FL Studio (Audio Engineering)", "Apple Device Support Training Course", "Certificate in Sales & Closing Strategies", "Certificate in Sales CRM", "Client Advisor", "Retail Sales & Hospitality", "Sales Executive", "Apple E-Commerce", "eBay, Vinted, & Depop", "Sold-Out Events", "Blendr Events", "Targeted Social Media Marketing", "Instagram & Spotiify", "Sold Audio Packages", "FL Studio", "Self-Directed Documentary", "Contemporary & Contextual Study Award", "Music Management & Creative Enterprise", "Events & Sound Design" ], "yearsOfExperience": 7, "seniority": "senior", "highestEducation": "Bachelor's" }, "verification": { "email": true, "platform": "freecv.org" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/zak-meddour/cv.json", "lastModified": "2026-07-18T12:20:26.078Z", "generator": "FreeCV.org" } }