ZAK MEDDOUR

Client Experience Specialist | Tech Enthusiast | Sales & Retail Advisor

A commercially-minded retail & sales professional with strong expertise in Apple services and technology. Offers 5+years of customer service experience managing high-profile clients in the premium car rental sector, driving 100% commission-based sales, and delivering exceptional guest experiences at a luxury five-star hotel and a premium produce retailer. Complements this background by selling out events at a self-owned company, gaining 200,000 streams and views through social media marketing, and independently generating thousands in revenue through the premium online resale of Apple products.

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Years experience
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Projects
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Skills
Experience
Client Advisor
Deliver professional consultations for elite clients, including England Rugby and Burnley FC, managing the complete end to end customer experience
2026 — PresentCurrentSwitch Car Rental, Exeter, Devon
  • Consistently double the call volume of the department average, praised by clients as a preferred contact.
  • Coordinating movements of premium vehicles like BMW, Mercedes-Benz, and Land Rover across a 90-branch UK network.
  • Overseeing 100 active vehicles weekly, managing the complete end-to-end customer experience through emails, Excel, calls, and CRM software.
Retail Sales & Hospitality
Five years' experience in high-volume hospitality and retail, delivering elite service and driving sales across retail shops, bars, and a 5-star hotel
2020 — 2025Various Establishments, Exeter & Manchester
  • Built relationships with VIP guests at Hotel Gotham (5-star hotel), while earning record tips as a direct result of highly attentive customer care.
  • Drove sales of high-end wines and spirits across fast-paced, high-volume hospitality venues in Manchester and Exeter, including On The Waterfront and Mackie Mayor.
  • Delivered a premium retail experience at Ben's Farm Shop, building rapport with an affluent customer base to successfully upsell high-quality Devon produce.
Sales Executive
High-intensity, 100% commission sales experience across Manchester, executing cold approaches while connecting the public with life-changing charitable causes
2024 — 2024Manchester, Greater Manchester
  • Operate in a challenging 100% commission environment, maintaining high energy to convert pitches into revenue.
  • Secure charity subscription sign-ups by delivering clear, persuasive, and engaging direct sales pitches.
  • Travel across Bolton, Manchester, and Stockport, working extended hours to set up and close direct sales.
Projects
Self-Directed Documtary

Self-directed, filmed, and edited a 12-minute mini-documentary exploring the realities of UK artists in 2025, diving into the hardships of modern streaming and questioning if the dream of a music career is still worth pursuing. Managed the entire creative workflow from conducting live interviews to utilizing Adobe Premiere Pro and FL Studio to cut over 20 hours of raw footage into a polished final narrative.

E-COMMERCE

Generated £1000s in revenue on Depop, Vinted, and eBay selling laptops, jewellery, and clothing using high-quality photography and professional online store aesthetics to maximise earning potential.

SOLD-OUT EVENTS

Managed full creative direction and targeted sales campaigns to deliver 3 sold-out events inspired by 90s raves focused on getting young people outside, off their phones, and enjoying music.

TARGETED SOCIAL MEDIA MARKETING

Achieved 100,000+ Spotify streams and 150,000+ social media views through a targeted brand image and cinematic social media content.

SOLD AUDIO PACKAGES

Negotiated with over 30 industry professionals to successfully sell 50+ specialized audio mixing packages.

Skills
Apple Device ExpertiseCustomer Relationship ManagementAdobe PhotoshopAdobe Premiere Pro (Video Editing)Direct & Retail SalesFL Studio (Audio Engineering)
Education
Bachelor of Arts (First Class), Music Management & Creative Enterprise
University of Salford
2022 — 202587 (Highest in module)
Diploma, Events & Sound Design
BIMM Institute
2020 — 2022Distinction*
Certifications
Apple Device Support Training Course
Apple
Certificate in Sales & Closing Strategies
LinkedIn
Certificate in Sales CRM
OPCRM Sales Academy
Business Projects
Apple E-Commerce
eBay, Vinted, & Depop
2022 – 2025

Generated £1,000s in revenue across Depop, Vinted, and eBay as a premium reseller of second-hand Apple devices (iPhones and MacBooks), utilizing high-quality photography and professional storefront aesthetics to maximize sales.

Sold-Out Events
Blendr Events
2024 – 2025

Managed full creative direction and targeted sales campaigns to deliver 3 sold out events inspired by 90s raves focused on getting young people outside, off their phones, and enjoying music. Sold tickets on student campuses and online, while creating posters, logos, prints, and social media campaigns.

Targeted Social Media Marketing
Instagram & Spotiify
2020 – 2025

Achieved 100,000+ Spotify streams and 150,000+ social media views through a targeted brand image and cinematic social media content while utilising Adobe Creative Cloud and FL Studio.

Sold Audio Packages
FL Studio
2024 - 2025

Negotiated with over 30 industry professionals to successfully sell 50+ specialized audio mixing packages, leading to directing an award-winning documentary with 10 successful UK artists, Behind The Streams.

Self-Directed Documentary
Contemporary & Contextual Study Award
2025 - 2025

Self-directed, filmed, and edited a 12-minute documentary exploring the realities of modern streaming for UK artists. Managed the entire creative workflow, from live interviews to post-production, utilizing Adobe Premiere Pro and FL Studio to condense 20 hours of raw footage and earn the University of Salford’s Contemporary and Contextual Study Award.