Yousef Ghanem

Intelligent Automation Engineer | Building AI Agents & RPA Robots with 99% Accuracy

Highly skilled Enterprise AI & RPA Engineer and Intelligent Specialist with proven experience delivering mission-critical automation solutions across banking and telecom sectors within regulated environments, and adept in multiple languages including Arabic, English. Possesses strong expertise in UiPath and Blue Prism to design, develop, and implement scalable, intelligent automation solutions.

[email protected] +962 7899 89425 Amman, Jordan linkedin.com/in/eng-yousef-ghanem
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Years experience
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Languages
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Skills
Work Experience
AI Automation & RPA Engineer
Cyborg Automation Hub
Apr 2026 — PresentCurrent
  • Engineered AI Agents engine systems that detected bot failures, orchestrated emails, and prepared employee taxes with 99% accuracy
  • Achieved 100% seamless integration between traditional RPA infrastructure and advanced AI Agents, optimizing operational efficiency
  • Deployed intelligent AI Agents that added the following business values --- including bot failure detection, email orchestration, and employee tax preparation --- operating at 99% accuracy
  • Professionally reduced a company maintenance costs 80% by developing an Auto Healing AI Agent specialized in fixing Website UI changes for UiPath
  • Boosted sales team operational efficiency by 95% by eliminating manual data entry. The agent intelligently extracts, structures, and automatically routes daily field expenses to HR for immediate reimbursement processing with 100% accuracy.
RPA & AI Developer
Cyborg Automation Hub
Feb 2026 — PresentCurrent
  • Efficiently merged Artificial Intelligence models (LLMs) with RPA pipelines to build powerful, cognitive automation processes
  • Collaborated seamlessly with the AI team to set up and configure foundational AI infrastructures prior to initiating RPA development
  • Worked closely with business and technical teams to identify high-value automation opportunities and translate them into actionable development plans
  • Streamlined complex operational workflows and delivered highly scalable robotic process automation (RPA) solutions tailored for enterprise needs
  • Executed and delivered 8 highly practical, real-world automation projects utilizing the latest UiPath technologies and modern frameworks
RPA & AI Developer
Cyborg Automation Hub
Jan 2026 — Feb 2026
  • Designed and deployed intelligent monitoring robots integrated with telecom systems
  • Engineered alert-raising automation to detect system anomalies and trigger real-time SME notifications
  • Improved operational responsiveness and reduced incident resolution time through proactive automation
  • Ensured system reliability within high-availability telecom infrastructure environments
AI / RPA Developer
Neogenesis Company
Jun 2025
  • Developed intelligent document processing automation using AI-enhanced validation mechanisms
  • Improved output accuracy to 97–99% through structured validation and exception frameworks
  • Optimized system performance and resolved runtime inefficiencies in Windows-based environments
Support Engineer
Cyborg Automation Hub
Oct 2025 — Dec 2025
  • Maintained enterprise automation continuity across mission-critical environments
  • Performed root cause analysis on production incidents and implemented corrective strategies
  • Improved system reliability within high-volume execution infrastructures
  • Ensured compliance with operational and security standards
RPA Developer – Riyad Bank Projects
Cyborg Automation Hub
Feb 2024 — Dec 2025
  • Designed, developed, and deployed enterprise-grade Blue Prism processes within regulated banking environments
  • Reduced process execution time through modular object architecture and queue optimization
  • Implemented structured exception handling frameworks minimizing production incidents
  • Achieved 94% reduction in operational downtime via proactive monitoring and recovery mechanisms
  • Ensured 99%+ automation accuracy across sensitive financial workflows
  • Aligned automation design with governance standards and compliance requirements
  • Mentored junior developers and strengthened enterprise automation best practices
Skills
Enterprise RPA Architecture (UiPath, Blue Prism)Intelligent Automation & Agentic Workflows (LLMs: DeepSeek, Ollama, Llama)Cross-Functional Process Discovery & StreamliningTelecom Monitoring & Alert Automation SystemsBanking & Government-Grade AutomationProcess Performance Optimization & Time ReductionAdvanced Exception Handling & Recovery DesignProduction Stability & Incident PreventionGovernance, Compliance & Risk-Aware AutomationStakeholder Management & CollaborationEnterprise Building AI Agent Architecture
Education
Bachelor of Science, Software Engineering
Applied Science Private University
2020 — 20243.8/4.0
Certificates
Executive Certificate in Applied Artificial Intelligence (AI & RPA)
Cyborg Academy
2026-06
AI Agent Blue Prism WorkHQ Certificate
Blue Prism
2026
UiPath Automation Developer Associate
UiPath
Mar 2026
UiPath Academy Automation Developer (Professional Training)
UiPath Academy
2026
Blue Prism Certified Professional Developer
Blue Prism
2025
Blue Prism Certified Developer
Blue Prism
2025
Appian Certified Associate RPA Automation Developer
Appian
2025
Google Project Management Professional Certificate
Google
2025
Languages
Arabic
Native
English
Fluent
Turkish
Intermediate
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