{
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  "basics": {
    "name": "Yeudy Arrieta Venegas",
    "label": "Customer Service & Support",
    "image": "https://media.licdn.com/dms/image/v2/D4E03AQGaYgO4ZC2deQ/profile-displayphoto-scale_400_400/B4EZfB7C.cHcAk-/0/1751305176102?e=1787788800&v=beta&t=GjCQHvAa8Hmw73B_QMXcKs_yRhUTzfBwhnHCUXo3o-w",
    "summary": "Proactive bilingual professional (English B2+ Upper Intermediate / Spanish Native) with over 8 years of experience in customer service, compliance, and transaction analysis. Skilled in achieving goals through effective communication, collaboration, and innovative problem-solving. Adept at ensuring customer satisfaction, maintaining compliance, and managing complex data systems. Special expertise in Microsoft Excel (data analysis, VLOOKUP, pivot tables, conditional formatting). Recently enhanced skills in AI fundamentals, cybersecurity, and digital marketing during a purposeful career break focused on personal growth and professional development.",
    "location": "Grecia, Alajuela, Costa Rica"
  },
  "work": [
    {
      "company": "Excellent Video Club & Transbacha",
      "position": "Customer Service Representative",
      "location": "Grecia, Costa Rica",
      "startDate": "2012",
      "endDate": "2013",
      "highlights": [
        "Managed customer inquiries and service requests, ensuring high satisfaction through professional support.",
        "Ensured satisfaction through proactive communication and support."
      ]
    },
    {
      "company": "Clínica Eliecer Vásquez",
      "position": "Physiotherapy Assistant",
      "location": "Grecia, Alajuela, Costa Rica",
      "startDate": "1997-01",
      "endDate": "2005-12",
      "highlights": [
        "Assisted physiotherapists with patient care and treatment preparation",
        "Guided patients through prescribed exercises and monitored progress",
        "Maintained accurate patient records and managed appointment scheduling",
        "Ensured smooth clinic operations by coordinating patient flow"
      ]
    },
    {
      "company": "Casa Blanca (Land Business S.A.)",
      "position": "Sales Clerk",
      "location": "Grecia, Alajuela, Costa Rica",
      "startDate": "2008-01",
      "endDate": "2010-12",
      "highlights": [
        "Assisted customers with product selection and purchases",
        "Processed transactions accurately and maintained store organization",
        "Supported promotional sales initiatives and restocked merchandise",
        "Delivered excellent customer service and contributed to achieving sales goals"
      ]
    },
    {
      "company": "Western Union",
      "position": "Off-line Service Specialist 3",
      "location": "San José, Costa Rica",
      "startDate": "2014-06",
      "endDate": "2022-11",
      "highlights": [
        "Managed customer inquiries and service requests, ensuring high satisfaction through professional support.",
        "Ensured satisfaction through proactive communication and support"
      ]
    }
  ],
  "education": [
    {
      "institution": "Liceo Nocturno de Grecia",
      "degree": "Bachillerato en Educación Media",
      "endDate": "2014-12"
    },
    {
      "institution": "Instituto Tecnológico de Costa Rica (ITCR)",
      "degree": "Advanced English Diploma",
      "endDate": "2015"
    }
  ],
  "skills": [
    "Microsoft Excel (data analysis, VLOOKUP, pivot tables, conditional formatting)",
    "Compliance & Risk Analysis",
    "Customer Service Excellence",
    "Effective Communication & Soft Skills",
    "Proficiency in Multiple Systems (SA400, OD, Microsoft Office Suite)",
    "Team Collaboration & Problem-Solving",
    "Bilingual: English (B2+ Upper Intermediate, EF SET certified) & Spanish (Native)"
  ],
  "certificates": [
    {
      "name": "Certificate of Proficiency – Level 8",
      "issuer": "Open English",
      "date": "2026"
    },
    {
      "name": "EF SET English Certificate – B2 Upper Intermediate",
      "issuer": "EF SET"
    },
    {
      "name": "Diploma in Microsoft Excel for Beginners and Experts",
      "issuer": "Alison",
      "date": "2025"
    },
    {
      "name": "Advanced Excel 2021",
      "issuer": "Alison",
      "date": "2025"
    },
    {
      "name": "Intermediate Excel 2021",
      "issuer": "Alison",
      "date": "2025"
    },
    {
      "name": "Excel for Beginners",
      "issuer": "Alison",
      "date": "2025"
    },
    {
      "name": "Python Essentials 1",
      "issuer": "Cisco",
      "date": "2024"
    },
    {
      "name": "Artificial Intelligence Fundamentals",
      "issuer": "IBM",
      "date": "2024"
    },
    {
      "name": "Ethics in the Age of Generative AI",
      "issuer": "LinkedIn",
      "date": "2024"
    },
    {
      "name": "Fundamentals of Digital Marketing",
      "issuer": "Google Digital Garage",
      "date": "2022"
    },
    {
      "name": "Cyber Threat Management & Introduction to Cybersecurity",
      "issuer": "Cisco Networking Academy",
      "date": "2023"
    },
    {
      "name": "Database Administration with Access",
      "issuer": "INA",
      "date": "2013"
    },
    {
      "name": "Microsoft Office Suite (Excel, PowerPoint, Word)",
      "issuer": "INA"
    }
  ],
  "referencesMode": "on-request",
  "x-customSections": [
    {
      "name": "Career Break",
      "items": [
        {
          "name": "Personal Goal Pursuit",
          "summary": "Grecia, Alajuela, Costa Rica · Aug 2022. Took a purposeful career break to prioritize well-being and personal growth. Enhanced English proficiency (B2+ Upper Intermediate, EF SET certified) and acquired new technical skills (Excel, AI fundamentals, cybersecurity, digital marketing). Pursued creative projects including music practice and AI-generated content creation. Reflected on career goals and values, preparing to contribute meaningfully in the next professional role.",
          "date": "2022-08"
        }
      ]
    },
    {
      "name": "Email Addresses",
      "items": [
        {
          "name": "Primary Email",
          "summary": "yeudyaav@hotmail.com"
        },
        {
          "name": "Secondary Email",
          "summary": "yeudyarrietavenegas@hotmail.com"
        }
      ]
    }
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      "Excellent Video Club & Transbacha",
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      "Primary Email",
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      "Customer Service & Support"
    ],
    "yearsOfExperience": 15,
    "seniority": "lead",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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