{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Yeni Susanti",
    "label": "Content Moderator",
    "summary": "Content Moderator with expertise in content moderation and policy enforcement. Recognized as Best Agent for exceptional attention to detail and critical thinking. Seeking to leverage skills in a Trust & Safety Associate role at an innovative company.",
    "location": "Magelang, Indonesia"
  },
  "work": [
    {
      "company": "PT Transcosmos Indonesia",
      "position": "Content Moderator",
      "location": "Semarang",
      "startDate": "2022-08",
      "endDate": "2025-11",
      "highlights": [
        "Maintained 95% accuracy and productivity standards in content moderation",
        "Executed policy interpretation to ensure adherence to guidelines during peak periods with adjusted targets based on ticket volume",
        "Optimized turnaround time for content moderation processes by managing increased workload during major promotional events"
      ]
    },
    {
      "company": "PT Mitracomm Ekasarana",
      "position": "Customer Service Representative",
      "location": "Yogyakarta",
      "startDate": "2021-04",
      "endDate": "2022-06",
      "highlights": [
        "Achieved or exceeded customer satisfaction and service quality targets",
        "Resolved customer complaints and complex issues efficiently, reducing the need for further escalation",
        "Adapted quickly to changes in workload, processes, policies, and promotional periods"
      ]
    }
  ],
  "skills": [
    "Attention to detail",
    "Strong judgment & decision-making",
    "Policy interpretation",
    "English/language proficiency",
    "Critical thinking",
    "Emotional resilience",
    "Time management",
    "Computer/digital literacy"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "C1"
    }
  ],
  "awards": [
    {
      "title": "Best Agent",
      "date": "2025-07",
      "awarder": "Product",
      "summary": "Recognized for exceptional performance in content moderation."
    }
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Content Moderator",
      "PT Transcosmos Indonesia",
      "Customer Service Representative",
      "PT Mitracomm Ekasarana",
      "Attention to detail",
      "Strong judgment & decision-making",
      "Policy interpretation",
      "English/language proficiency",
      "Critical thinking",
      "Emotional resilience",
      "Time management",
      "Computer/digital literacy",
      "English",
      "Best Agent",
      "Product"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/yeni-susanti/cv.json",
    "lastModified": "2026-08-15T09:02:52.348Z",
    "generator": "FreeCV.org"
  }
}