Yeni Susanti

Content Moderator

Content Moderator with expertise in content moderation and policy enforcement. Recognized as Best Agent for exceptional attention to detail and critical thinking. Seeking to leverage skills in a Trust & Safety Associate role at an innovative company.

Magelang, Indonesia
0
Language
0
Skills
Work Experience
Content Moderator
PT Transcosmos Indonesia
Aug 2022 — Nov 2025Semarang
  • Maintained 95% accuracy and productivity standards in content moderation
  • Executed policy interpretation to ensure adherence to guidelines during peak periods with adjusted targets based on ticket volume
  • Optimized turnaround time for content moderation processes by managing increased workload during major promotional events
Customer Service Representative
PT Mitracomm Ekasarana
Apr 2021 — Jun 2022Yogyakarta
  • Achieved or exceeded customer satisfaction and service quality targets
  • Resolved customer complaints and complex issues efficiently, reducing the need for further escalation
  • Adapted quickly to changes in workload, processes, policies, and promotional periods
Skills
Attention to detailStrong judgment & decision-makingPolicy interpretationEnglish/language proficiencyCritical thinkingEmotional resilienceTime managementComputer/digital literacy
Languages
English
C1
Achievements
Best Agent
Product
Jul 2025

Recognized for exceptional performance in content moderation.

References available upon request.
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