Yassine Dhouioui
Industrial Management | QHSE Certified | Quality · Compliance · Continuous Improvement
Industrial Management graduate and certified QHSE Manager, trained in AI integration and AMDEC risk analysis. Nearly four years in international operations across quality, escalations, and process coordination. Focused on quality, compliance, and continuous improvement roles in industrial and operational environments.
Tunis
0+
Years experience
0
Languages
0
Skills
Experience
Customer Service Representative
- Managed a high daily volume of bilingual customer inquiries and disputes across email, chat, and messaging channels, resolving them within defined quality and time targets.
- Resolved escalated and complex cases autonomously, escalating to other departments when cross-team investigation was required.
- Operated within a weekly quality audit system covering content accuracy, information delivery, and communication standards.
- Sustained consistent quality and productivity standards across rotating shifts and evolving client requirements over nearly four years.
- Adapted to changing processes, priorities and procedures without degradation in output or accuracy.
Telesales Agent
- Conducted bilingual outbound calls to existing and prospective subscribers, promoting service activation and subscription upgrades.
- Followed structured sales scripts while adapting tone and pitch to each customer.
- Directed interested prospects to the field retention team for follow-up.
- Worked within a target-driven environment with daily sales quotas.
Final Year Project (PFE)
- Completed final year project focused on the calibration and precision of metal-cutting equipment, including presses and laser cutting machines.
- Studied sources of deviation, non-conformity, and precision loss in the cutting process.
- Worked on-site within a heavy industry production environment.
Advanced Internship
- Completed an advanced internship within the production workshops of a food manufacturing site.
- Studied resource waste and efficiency within the food processing sector.
- Observed production lines and workshop operations on-site.
Introductory Internship
- Completed an introductory internship within the Training & Development department (Direction de la Formation).
- Gained exposure to organizational and administrative processes within a large maritime transport company.
Skills
Quality & Integrity: · Quality Compliance · Process Compliance · Confidentiality & Data ProtectionOperational Analysis: · Root Causes · Non-Conformities · Process DeviationsCore Competencies: · Critical Thinking · Rigor & Precision · Continuous Improvement Mindset
Education
Applied Licence in Management Administration, Industrial Management
ISET Radès — Higher Institute of Technological Studies of Rades
Certifications
Responsable QHSE avec intégration de l'IA
IMDTEC School of Business & Technology - Accredited by ECEID
View credential Languages
English
Fluent
French
Fluent
German
Basic
Arabic
Native