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  "basics": {
    "name": "Yash Verma",
    "label": "Account Manager",
    "summary": "Results-driven Account Manager with 8+ years of experience in B2B/B2C Sales, Key Account Management, Business Development, Customer Relationship Management, and Telecom Operations. Proven track record of achieving sales targets, managing 300+ enterprise customers, driving revenue growth, improving customer retention, and leading cross-functional teams.",
    "location": "Meerut, Uttar Pradesh, 250002"
  },
  "work": [
    {
      "company": "BHARTI AIRTEL SERVICES LIMITED",
      "position": "Account Manager",
      "startDate": "2025-06",
      "current": true,
      "highlights": [
        "Manage a portfolio of 300+ enterprise customers, ensuring high customer satisfaction and long-term business relationships",
        "Achieve 100%+ monthly and quarterly sales targets through strategic account planning and solution selling",
        "Drive revenue growth by selling Mobility, Fixed Line, Broadband, Data, and Voice Solutions to corporate customers",
        "Identify new business opportunities through prospecting, client meetings, and consultative selling",
        "Increase account revenue through upselling, cross-selling, and contract renewals",
        "Coordinate with technical, service delivery, and operations teams to ensure timely issue resolution and SLA compliance",
        "Prepare sales forecasts, pipeline reports, and business reviews using CRM tools",
        "Negotiate commercial agreements and maintain strong customer relationships to improve retention and profitability"
      ]
    },
    {
      "company": "RELIANCE JIO LIMITED",
      "position": "Jio Home Delivery Manager",
      "startDate": "2025-01",
      "endDate": "2025-06",
      "highlights": [
        "Managed and supervised various outbound delivery channels for Jio Home Delivery (JHD) operations to maintain high service delivery standards",
        "Recruited, trained, and deployed a team of 20+ outbound direct sales agents across the JC area to expand operational market reach",
        "Designed and executed weekly refresher training programs on JHD processes and product knowledge to enhance agent productivity",
        "Monitored daily lead lifecycle metrics, driving efficient Lead Acceptance and Lead Delivery"
      ]
    },
    {
      "company": "BHARTI AIRTEL LIMITED",
      "position": "Store In-Charge",
      "startDate": "2019-08",
      "endDate": "2025-01",
      "highlights": [
        "Managed complete end-to-end retail store operations and executed strategic rollouts in strict compliance with corporate guidelines",
        "Oversaw efficient cash handling protocols, mitigated security risks, and maintained optimal inventory levels to eliminate stock-outs",
        "Accelerated sales conversion rates from walk-in customers through proactive direct engagement and targeted upselling of premium services"
      ]
    },
    {
      "company": "Airtel Payment Bank",
      "position": "Executive",
      "startDate": "2018-07",
      "endDate": "2019-08",
      "highlights": [
        "Achieved monthly and quarterly business targets for banking products and digital payment services.",
        "Increased customer acquisition through savings account opening and effective customer engagement.",
        "Strengthened retailer relationships and improved merchant activation and transaction volumes.",
        "Ensured accurate KYC documentation and compliance with banking procedures.",
        "Resolved customer and merchant issues promptly, improving customer satisfaction and retention."
      ]
    }
  ],
  "education": [
    {
      "institution": "Swami Vivekananda Subharti University",
      "degree": "Bachelor's Degree",
      "startDate": "2020",
      "endDate": "2023"
    }
  ],
  "skills": [
    "Sales & Revenue Growth",
    "B2B & B2C Sales",
    "Operations Management",
    "Compliance & Audit",
    "CMS management"
  ],
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    "status": "open"
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      "B2B & B2C Sales",
      "Operations Management",
      "Compliance & Audit",
      "CMS management"
    ],
    "yearsOfExperience": 8,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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    "primary": "en"
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}