Yash Verma

Account Manager

Results-driven Account Manager with 8+ years of experience in B2B/B2C Sales, Key Account Management, Business Development, Customer Relationship Management, and Telecom Operations. Proven track record of achieving sales targets, managing 300+ enterprise customers, driving revenue growth, improving customer retention, and leading cross-functional teams.

Meerut, Uttar Pradesh, 250002
0+
Years experience
0
Skills
Work Experience
Account Manager
BHARTI AIRTEL SERVICES LIMITED
Jun 2025 — Present
  • Manage a portfolio of 300+ enterprise customers, ensuring high customer satisfaction and long-term business relationships
  • Achieve 100%+ monthly and quarterly sales targets through strategic account planning and solution selling
  • Drive revenue growth by selling Mobility, Fixed Line, Broadband, Data, and Voice Solutions to corporate customers
  • Identify new business opportunities through prospecting, client meetings, and consultative selling
  • Increase account revenue through upselling, cross-selling, and contract renewals
  • Coordinate with technical, service delivery, and operations teams to ensure timely issue resolution and SLA compliance
  • Prepare sales forecasts, pipeline reports, and business reviews using CRM tools
  • Negotiate commercial agreements and maintain strong customer relationships to improve retention and profitability
Jio Home Delivery Manager
RELIANCE JIO LIMITED
Jan 2025 — Jun 2025
  • Managed and supervised various outbound delivery channels for Jio Home Delivery (JHD) operations to maintain high service delivery standards
  • Recruited, trained, and deployed a team of 20+ outbound direct sales agents across the JC area to expand operational market reach
  • Designed and executed weekly refresher training programs on JHD processes and product knowledge to enhance agent productivity
  • Monitored daily lead lifecycle metrics, driving efficient Lead Acceptance and Lead Delivery
Store In-Charge
BHARTI AIRTEL LIMITED
Aug 2019 — Jan 2025
  • Managed complete end-to-end retail store operations and executed strategic rollouts in strict compliance with corporate guidelines
  • Oversaw efficient cash handling protocols, mitigated security risks, and maintained optimal inventory levels to eliminate stock-outs
  • Accelerated sales conversion rates from walk-in customers through proactive direct engagement and targeted upselling of premium services
Executive
Airtel Payment Bank
Jul 2018 — Aug 2019
  • Achieved monthly and quarterly business targets for banking products and digital payment services.
  • Increased customer acquisition through savings account opening and effective customer engagement.
  • Strengthened retailer relationships and improved merchant activation and transaction volumes.
  • Ensured accurate KYC documentation and compliance with banking procedures.
  • Resolved customer and merchant issues promptly, improving customer satisfaction and retention.
Skills
Sales & Revenue GrowthB2B & B2C SalesOperations ManagementCompliance & AuditCMS management
Education
Bachelor's Degree
Swami Vivekananda Subharti University
2020 — 2023
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