{
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  "basics": {
    "name": "Yabsira Ahmed",
    "label": "Senior Digital Payment Devices Administrator",
    "summary": "I am an Information Technology professional with a bachelor’s degree and extensive experience in networking hardware and software. I offer proven expertise in designing, configuring, and maintaining computers, ATMs, POS machines, and card personalization systems, with strong skills in ATM and POS machine software and protocols. I am highly skilled in system upgrades and providing technical support to end-users, with a strong command of Microsoft Office applications, Active Directory, ManageEngine ServiceDesk Plus, Matica, and G+D software. In my current role, I focus on emerging technologies and industry best practices, ensuring I deliver efficient, reliable, and up-to-date IT solutions.",
    "location": "Addis Ababa, ETHIOPIA"
  },
  "work": [
    {
      "company": "Premier Switch Solutions",
      "position": "Customer Experience officer",
      "startDate": "2021-04",
      "endDate": "2024-02",
      "highlights": [
        "Monitor and follow transaction processing, interface, terminal, cash position, power, etc",
        "Performed ATM and POS maintenance and troubleshooting via remote management tools and on-site visits to resolve technical and operational issue",
        "Manage and handle all customer requests, compliance, and incidents  related to ATM and POS terminals, ensuring timely follow-up and resolution",
        "Attend inbound and outbound calls from customers",
        "Escalate unresolved terminal cases for vendors and monitor their status until resolved",
        "Accepting and responding customers request through different channels like Email, service desk, and phone calls"
      ]
    },
    {
      "company": "Addis International Catering",
      "position": "It technical",
      "startDate": "2019-10",
      "endDate": "2021-04",
      "highlights": [
        "Providing extensive IT support to internal and external stakeholders, schools and embassies",
        "Install and configure computer hardware operating system and application software",
        "Monitoring and maintain computer system and network",
        "Resolve user account and security door system problem",
        "supporting users related with HR System Peachtree and IDS system software"
      ]
    },
    {
      "company": "Premier Switch Solutions",
      "position": "Hardware And software Support officer I",
      "startDate": "2024-02",
      "current": true,
      "highlights": [
        "Configured ATM and POS terminals, ensuring proper setup, software installation, and connectivity",
        "Providing extensive IT support to internal staff",
        "Maintain and configure the card personalization machine",
        "preparing specification and inspection IT Device during purchasing process",
        "monitoring and managing ManageEngine Service Desk Plus"
      ]
    }
  ],
  "education": [
    {
      "institution": "Debretabor University",
      "degree": "Bachelor of Science",
      "field": "Information technology",
      "startDate": "2016",
      "endDate": "2019"
    },
    {
      "institution": "",
      "degree": "Diploma",
      "field": "Qualification",
      "startDate": "2014",
      "endDate": "2015",
      "highlights": [
        "Azezo High School"
      ]
    },
    {
      "institution": "",
      "degree": "Qualification",
      "field": "Primary school",
      "startDate": "2003",
      "endDate": "2010",
      "highlights": [
        "Atse Fasil preparatory School"
      ]
    }
  ],
  "skills": [
    "IT support",
    "Hardware configuration",
    "Technical support",
    "Time management",
    "Self-motivated and works under supervision.",
    "good communicator with proven inter personal skill.",
    "flexible and experienced insurance administrator with excellent time management skills.",
    "enthusiastic, self-motivated, reliable, responsible, and hard-working person.",
    "I can take responsibility for my duties."
  ],
  "languages": [
    {
      "language": "Amharic",
      "fluency": "native speaker"
    },
    {
      "language": "English",
      "fluency": "excellent"
    }
  ],
  "certificates": [
    {
      "name": "CompTIA A+ 1000 - Part 2"
    },
    {
      "name": "CompTIA Computer Maintenance and PC Building"
    },
    {
      "name": "CCNAV7: Introduction to Networks"
    },
    {
      "name": "CCNAV7: Switching, routing, and wireless essentials"
    },
    {
      "name": "Technical level training on S7000GE, S7000E, S6200GE Matica Machine"
    },
    {
      "name": "TIA+A+Plus+Core+1+1201+Notes",
      "issuer": "Udemy Academy",
      "date": "2026-06"
    },
    {
      "name": "CompTIA+A++220-1201+Exam+Objectives",
      "issuer": "Udemy Academy",
      "date": "2026-06"
    }
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      "Amharic",
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      "CompTIA A+ 1000 - Part 2",
      "CompTIA Computer Maintenance and PC Building",
      "CCNAV7: Introduction to Networks",
      "CCNAV7: Switching, routing, and wireless essentials",
      "TIA+A+Plus+Core+1+1201+Notes",
      "CompTIA+A++220-1201+Exam+Objectives",
      "Senior Digital Payment Devices Administrator"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "canonical": "https://livelink.cv/yabsira-ahmed/cv.json",
    "lastModified": "2026-07-16T08:24:18.200Z",
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}