Yabsira Ahmed

Senior Digital Payment Devices Administrator

I am an Information Technology professional with a bachelor’s degree and extensive experience in networking hardware and software. I offer proven expertise in designing, configuring, and maintaining computers, ATMs, POS machines, and card personalization systems, with strong skills in ATM and POS machine software and protocols. I am highly skilled in system upgrades and providing technical support to end-users, with a strong command of Microsoft Office applications, Active Directory, ManageEngine ServiceDesk Plus, Matica, and G+D software. In my current role, I focus on emerging technologies and industry best practices, ensuring I deliver efficient, reliable, and up-to-date IT solutions.

[email protected] +251 21569825 Addis Ababa, ETHIOPIA
0
Languages
0
Skills
0
Certifications
Work Experience
Customer Experience officer
Premier Switch Solutions
Apr 2021 — Feb 2024
  • Monitor and follow transaction processing, interface, terminal, cash position, power, etc
  • Performed ATM and POS maintenance and troubleshooting via remote management tools and on-site visits to resolve technical and operational issue
  • Manage and handle all customer requests, compliance, and incidents related to ATM and POS terminals, ensuring timely follow-up and resolution
  • Attend inbound and outbound calls from customers
  • Escalate unresolved terminal cases for vendors and monitor their status until resolved
  • Accepting and responding customers request through different channels like Email, service desk, and phone calls
It technical
Addis International Catering
Oct 2019 — Apr 2021
  • Providing extensive IT support to internal and external stakeholders, schools and embassies
  • Install and configure computer hardware operating system and application software
  • Monitoring and maintain computer system and network
  • Resolve user account and security door system problem
  • supporting users related with HR System Peachtree and IDS system software
Hardware And software Support officer I
Premier Switch Solutions
Feb 2024 — PresentCurrent
  • Configured ATM and POS terminals, ensuring proper setup, software installation, and connectivity
  • Providing extensive IT support to internal staff
  • Maintain and configure the card personalization machine
  • preparing specification and inspection IT Device during purchasing process
  • monitoring and managing ManageEngine Service Desk Plus
Skills
IT supportHardware configurationTechnical supportTime managementSelf-motivated and works under supervision.good communicator with proven inter personal skill.flexible and experienced insurance administrator with excellent time management skills.enthusiastic, self-motivated, reliable, responsible, and hard-working person.I can take responsibility for my duties.
Education
Bachelor of Science, Information technology
Debretabor University
2016 — 2019
Diploma, Qualification
2014 — 2015
  • Azezo High School
Qualification, Primary school
2003 — 2010
  • Atse Fasil preparatory School
Certifications
CompTIA A+ 1000 - Part 2
CompTIA Computer Maintenance and PC Building
CCNAV7: Introduction to Networks
CCNAV7: Switching, routing, and wireless essentials
Technical level training on S7000GE, S7000E, S6200GE Matica Machine
TIA+A+Plus+Core+1+1201+Notes
Udemy Academy
2026-06
CompTIA+A++220-1201+Exam+Objectives
Udemy Academy
2026-06
Languages
Amharic
native speaker
English
excellent
Last updated 7 hours agoMade with freecv.org