Wouter Botes

Private Lodge Manager

Private Lodge Manager with extensive experience in customer care, operations management, and team leadership. Skilled in managing lodge operations, guest relations, budgeting, and maintenance to ensure high-quality service and safety. Seeking to leverage my expertise to excel in hospitality management roles.

Riebeek Kasteel, South Africa
0+
Years experience
0
Languages
0
Skills
Work Experience
Private Lodge Manager
Gatsrivier Holiday FarmCeres Karoo (Tanqua Karoo)
2020
  • Maintain customer-driven operations and lead lodge team in customer care
  • Handle day-to-day operations, problem solving, guest recovery, and service resolution
  • Ensure health, safety, and privacy of guests
  • Build and maintain strong relationships with guests and local community
  • Oversee communications between departments and manage team development
  • Monitor performance and conduct employee evaluations
  • Manage regular meetings, maintenance, and activities programs
  • Oversee all activities equipment and manage emergency procedures and training
  • Evaluate and engage contractors for facility projects and service delivery
  • Oversee execution of short-term renovations and building projects
  • Provide crisis and emergency support for property issues
  • Assist maintenance while minimizing guest impact
  • Ensure guest safety on property and buildings
  • Manage maintenance of equipment and hiking trails
  • Oversee repairs and ensure compliance with company standards and local laws
  • Maintain cleanliness of grounds to company standards
  • Assist with scheduling, payroll reporting, and inventory management
  • Reconcile guest charges and communicate upon departure
  • Prepare financial budgets, monitor reports, and control operating costs
  • Handle financial administration including invoicing and monitoring room sales
Sales Marketing Manager
2009 — 2020
  • Managed staff, sales, and marketing, developing and researching marketing opportunities and sales strategies
  • Maintained and increased sales of company products
  • Contributed marketing and sales information to operational objectives
  • Prepared and completed marketing action plans
  • Forecasted requirements and prepared annual budgets to meet financial objectives
  • Reached targets and goals set for area
  • Developed annual sales quotas for regions
  • Planned, developed, implemented, and evaluated advertisements
  • Established, maintained, and expanded customer base
  • Identified marketing opportunities by understanding consumer requirements
  • Serviced existing customers and increased business opportunities through various routes to market
  • Improved product marketability and profitability by researching and capitalizing on market opportunities
  • Developed sales strategies and set targets
  • Sustained rapport with key accounts through periodic visits
  • Collected, analysed, and summarised data and trends
  • Set sales goals and created sales plans
  • Provided training opportunities and motivated the team
  • Managed accounts, recruited and hired staff
  • Managed large budgets and held accountability
  • Monitored customer and dealer performance and motivated them to reach targets
Skills
MS WordMS ExcelPower PointMarketingwebsite design
Education
Bachelor of Science, Interdesign and Electronica
Bloemfontein University
1990 — 1994
interdesign and electronica N5
bloemfontein university
1990 — 1994
Languages
English
Fluent
Afrikaans
Fluent
Reference
Pual Muller
Manager
  • 067149 3254
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