Waleed Hameed Mirza

Optimistic, reliable and hardworking individual with the drive and focus to achieve short term and long term goals. Looking to join a passionate team that share the same values and provide opportunities to progress in any given role. I have a leadership and case-working background, along with the ability to work closely with customers. Motivated to learn, grow and excel in new roles in order to contribute to team success.

0
Year experience
0
Skills
Work Experience
Asylum Move-On Liaison Officer - AMLO team
Brook Street
Mar 2026 — Present
  • Face to face role, speaking directly with single people and families that have been granted asylum in the UK.
  • To help facilitate a smooth transition for Service Users, in order to move-on from temporary Home Office accommodations.
  • Providing Service Users with information and guidance which can help them to be integrated into society and to prevent the possibility of homelessness. This includes: benefits, employment and housing advise.
  • Signpost Service Users to organizations and websites that can assist them in different ways.
  • Inviting Service Users to appointments on a weekly basis.
  • Collating information using Excel sheets on Service users.
  • Working closely with other government departments and service providers to ensure we have the most up to date information.
Executive Officer/Case worker - Resettlement team
Brook StreetWFH
Aug 2024 — Dec 2025
  • Manage a high workload of referrals for the Afghan resettlement team
  • Make eligibility decisions for family members relocating to the UK under ACRS Pathway 1
  • Analyze documents to verify authenticity and request further evidence if needed
  • Use Excel to collate data and communicate with UK sponsors via email
Executive Officer - ACRS team
Brook StreetWFH
Mar 2024 — Aug 2024
  • Supported Afghans accepted for relocation to the UK
  • Recorded flight details and passenger information in Home Office systems
  • Allocated accommodation for arrivals
  • Created user profiles on Home Office systems
  • Used Excel to collate important information
Executive officer - Asylum Meet and Greet (Tactical Surge team)
Brook StreetLink House, Melbourne Street, Newcastle upon Tyne, NE1 2JQ
Jan 2024 — Mar 2024
  • Provided first point of contact service to visitors and arrivals
  • Supported visitors with trauma empathetically and professionally
  • Managed caseloads, maintained records, and updated registers
  • Identified safeguarding risks and raised concerns
  • Provided information on external support services
Executive Officer/Line Manager - Passport office
Home officeWFH
Nov 2021 — Dec 2023
  • Led a team during the 2022 passport surge, managing HMRC staff remotely
  • Trained staff and delegated work on level 2 applications
  • Organized daily team meetings to discuss wellbeing and updates
  • Used Excel to collate daily stats and reported to HMRC managers
  • Communicated with government departments using MS software
Skills
LeadershipCommunicationTeam-workingCase-workingTime managementMS Office
Education
Bachelor of Arts, Business Management
Manchester Metropolitan University
Sep 2013 — Jun 2017
BTEC Business Management
Bury College
Sep 2011 — Jun 2013Triple Distinction
Castlebrook High School
09/2006 — 06/2011
References available upon request.
Last updated 12 hours agoMade with freecv.org