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  "basics": {
    "name": "VLAD TOMA CONSTANTIN MIHALACHE",
    "email": "tomavlad213@gmail.com",
    "summary": "Contact Center Expert at ING Romania with expertise in complex accounts, phishing and fraud prevention, and credit transactions. Skilled in multichannel communication and second-line support, fluent in English, and pursuing a Bachelor’s degree in Public Administration.",
    "location": "Bucharest, Romania"
  },
  "work": [
    {
      "company": "ING Romania",
      "position": "Contact Center Expert",
      "startDate": "2025-02",
      "highlights": [
        "Contact Center Specialist - Second Line (via calls and chat)",
        "Complex Accounts expert",
        "Phishing / Fraud First Line",
        "Credit / Transactions Line"
      ]
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  "education": [
    {
      "institution": "University of Bucharest",
      "degree": "Bachelor's",
      "field": "Public Administration",
      "endDate": "2028"
    }
  ],
  "skills": [
    "Contact Center Operations",
    "Accounts",
    "Phishing Awareness",
    "Multichannel Communication"
  ],
  "languages": [
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      "language": "English",
      "fluency": "Fluent"
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    ],
    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
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    "lastModified": "2026-09-24T19:31:06.073Z",
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