VIRENDRA KUMAR
Assistant Manager Front Office
Extensive experience in five leading Indian resorts, specializing in luxury and high-volume leisure properties. Proven success as a duty manager overseeing operations for inventories of up to 248 keys, ensuring seamless multi-group logistics and high guest satisfaction. Strategic thinker with strong guest relations and financial skills, consistently achieving operational budget targets and receiving multiple corporate commendations for exceptional guest feedback.
Mumbai
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Languages
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Skills
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Certifications
Work Experience
Assistant Front Office Manager
- Managed daily operations across 148 rooms, ensuring smooth execution, quality standards, and timely service delivery.
- Led a team of 25 staff members, enhancing productivity and morale.
- Improved FY26 key performance metrics from 4.1 to 4.6 through regular performance monitoring and corrective actions.
- Streamlined inventory and resource management, ensuring optimal stock levels and uninterrupted operations.
Management Trainee
- Directed High volume shift operations for a large scale facility managing upto 248 active inventory.
- Direct SLA Compliance, Resource allocation and seamless end to end execution
- Spearheaded initiatives at Club Mahindra Assonora, achieving OHE budget target of 4.6 and doubling FIT room nights.
- Achieved top-tier guest feedback, earning two appreciation letters for 140+ guest reviews in 30 days, enhancing property NPS.
- Received formal commendations for exceptional service delivery and seamless logistics during high-profile group stays.
- Mastered operational dynamics and luxury brand standards across five diverse resorts, adapting to distinct guest demographics.
Industrial Trainee
- Achieved Recognition across all four core departments
Skills
Front office operationsGuest relationsGuest satisfaction metricsTeam leadershipEmployee trainingOperational efficiencyInventory managementBudgeting techniques
Education
Master of Business Administration, Business Management
NMIMS CDOE, Mumbai
Bachelor of Science, Hospitality And Hotel Administration: Hotel Management
Institute of Hotel Management, Mumbai
Intermediate Certificate, Humanities
Kendriya Vidyalaya, New Delhi
Achievement
Outstanding Performer of the Year 2025-2026
Club Mahindra Assonora
Outstanding Performer of the Month December
Club Mahindra Assonora
Languages
English
Advanced
Hindi
Native