Viktor Radev

Transportation Operations Coordinator

Logistics professional specializing in transportation operations and third-party carrier management. Proven ability to drive performance and regulatory compliance in high-volume environments. Seeking to leverage expertise in operational efficiency and problem-solving skills to enhance delivery processes at Amazon.

[email protected] +359889667900 Varna, Bulgaria

Languages

Skills

Work Experience

Animator

Kempinski Hotel Grand Hermitage at Sunny Travel Ltd

May 2007 — Sep 2007Varna, Bulgaria

Organised activities and entertainment for hotel guests including events, games, sports, tournaments and kids club
Communicated and performed duties independently and as part of a team
Translated at events and activities
Encouraged guest participation in activities
Promoted and sold merchandise

Sales Assistant

O'Neill Boardshop at Extreme Sport Ltd

Oct 2007 — Dec 2008Varna, Bulgaria

Provided excellent shopping environment and sustained friendly relationships with customers
Offered information about products
Guided and recommended garments to customers matching their personality
Kept store organised and clean and monitored changing rooms
Processed customers cash and credit card payments
Handled exchanges and returns by following company standards and procedures

Bartender

Antonia cafe

Apr 2008 — Sep 2010Nice, France

Maintained inventory and bar supplies
Mixed beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar and fruits
Prepared and served appetisers, snacks, or other food items for customers at the bar
Cleaned the bar, tables, chairs and work area to maintain a sanitary environment
Collected money for drinks served and provided change as needed

Pub Bartender

Wayne's Bar

Oct 2010 — Apr 2011Nice, France

Provided full bar service including wine, beer and crafted cocktails
Interacted with customers, took orders and served snacks and drinks
Made drinks quickly and efficiently
Kept a well-stocked bar with adequate supply of liquor, beer, wine, ice, napkins, straws, glassware and accessories
Collected money for drinks served and provided change as needed

Front Desk Administrator

Hotel Lafayette

May 2011 — Jan 2013Nice, France

Greeted guests and set a positive atmosphere
Completed procedures when guests arrived and left
Performed administrative duties including reading and sorting mail and email, processing bookings and maintaining event calendars
Dealt with complaints or problems with strong organisational and time management skills

Vacation Rental Agent

Nice Pebbles

Mar 2013 — Mar 2018Nice, France

Answered phone calls, responded to phone messages and email inquiries
Confirmed availability, quoted and booked guest reservations using automated reservation system
Greeted guests in person upon check-in, cleaned the vacation rental and tended to guest needs during their stay
Prepared welcome packages with keys, directions, brochures, etc. for arriving guests
Conducted property inspections including cleaning inspection and maintenance checks
Maintained key inventory

Quality Assurance Tester

Stakester Limited

May 2018 — Sep 2020London, UK

Tested different versions of games and applications
Provided support, diagnosed and repaired faults, resolved network issues, and installed and configured hardware and software
Sent regular reports highlighting potential issues in advance
Reported bugs and errors to development teams
Tested and verified fixes

Customer Support Specialist

Fantastic Services

Oct 2020 — Mar 2022Varna

Responded promptly to customer inquiries via phone, email, and chat
Investigated and resolved customer concerns, ensuring timely and satisfactory resolutions
Communicated effectively and professionally with customers to ensure a positive experience
Maintained comprehensive understanding of Fantastic Services' portfolio
Recorded accurate and detailed customer interaction logs
Collected customer feedback and insights to help improve services
Reported recurring issues and trends to relevant departments

Transportation Operations Coordinator

Amazon Relay

Mar 2022 — PresentCurrent

Coordinate daily transportation operations for multiple third-party (3PL) carriers within a high-volume, time-sensitive national network, managing multiple active carrier accounts simultaneously
Drive consistently high performance through proactive communication and real-time decision-making, maintaining rigorous operational efficiency scores
Monitor live load status, scheduled departures, ETAs, and driver Hours of Service (HOS) using industry-standard Electronic Logging Device (ELD) systems to ensure 100% regulatory compliance
Serve as the primary point of contact to investigate and resolve critical transit issues including traffic delays, HOS limits, late check-ins, trailer readiness, and sudden appointment changes in direct coordination with central operations centers
Maintain flawless shipment records, real-time ETA updates, and operational documentation to guarantee end-to-end tracking and visibility across active operations
Demonstrate high-level autonomy and discipline when operating from home, consistently maintaining high-level performance metrics and seamless driver communication without requiring direct on-site supervision
Prioritize time-critical shipments and dynamically adapt routing and scheduling to manage emergencies and changing on-road conditions without sacrificing service quality

Skills

COMMUNICATIONTEAMWORKCREATIVTYCOMPUTER & INTERNET SKILLSCONFLICT RESOLUTIONSELF-MOTIVATION

Education

Bachelor of Tourism & Management

Free University "Chernorizets Hrabar"

Sep 2004 — Jan 2008

Private English Language High School

George Byron

Sep 1999 — Jun 2003

Languages

ENGLISH

Fluent

SERBIAN

Fluent

FRENCH

Fluent

Courses

French Course

Universite de Nice Sophia Antipolis

Sep 2008 - Oct 2009

Studied French language courses to improve proficiency