Velile Ndlovu

Administrative Assistant

Detail-oriented Administrative Assistant with over 10 years of experience in managing operations, enhancing customer service, and supporting teams across healthcare and educational institutions. Proven track record of maintaining accurate records, coordinating logistics, and improving operational efficiency through effective communication and administration. Seeking to leverage strong organizational and multitasking skills to contribute to a dynamic organization.

[email protected] 0760215879 Johannesburg, South Africa
0+
Years experience
0
Languages
0
Skills
Work Experience
Staff Allocator
Bidvest Prestidge
Jul 2016 — Dec 2017
  • Created and managed staff rosters, ensuring optimal coverage for operations
  • Coordinated with transport drivers to facilitate staff collection, streamlining daily operations
  • Communicated schedules effectively to all staff to promote adherence and attendance
  • Tracked attendance diligently, maintaining an accuracy rate of 98%
  • Approved staff hours and submitted payroll records to finance teams, ensuring timely salary processing
  • Arranged training for newly employed staff,
  • Collected feedback from supervisors and clients to evaluate staff performance and identify areas for process improvement,
Admin Assistant and Switchboard Operator
Emakhandeni Health Institute
2010 — 2016
  • Attended to client enquiries, managing an average of 60 inquiries daily
  • Handled in and outgoing calls, welcoming over 150 visitors monthly
  • Maintained student records for over 200 enrolled students, ensuring data accuracy and compliance
  • Administered a national learner registration database, processing registrations efficiently
  • Coordinated travel and accommodation for staff business trips, organising logistics for 5-8 trips monthly
  • Prepared monthly financial records for all departments, ensuring accuracy and compliance
  • Assisted in internal auditing processes to guarantee financial integrity for the institute
  • Managed correspondence with SARS, DoL, CIPC, and CIDB, resolving inquiries promptly
Academic Registrar
Kunokhanya Training Academy
Jan 2018 — Apr 2026
  • Submitted LEISA enrolment and EISA readiness to QCTO on time for all cohorts
  • Uploaded learners to both QCTO and HWSETA databases, ensuring compliance for over 300 students
  • Managed PoE administration, ensuring timely submissions and compliance,
  • Registered learners for examinations, coordinating logistics for up to 200 candidates per session
  • Maintained LMIS tracking, documenting and reporting for all training programs,
  • Coordinated all examination-related issues,
  • Ensured timely assessments and moderations, resulting in consistent student satisfaction ratings
  • Conducted proper archiving and back-up of business information and documents,
  • Led learner registration compliance audits,
  • Organised the graduation ceremonies.
Skills
Good verbal and non-verbal communication skillsTelephone etiquetteCustomer ServiceFilingDatabase & Records ManagementExecutive and Administrative SupportHandling of complaintsData capturingStrong typing skillsAbility to prioritizeAbility to multitask and work under pressureAbility to work without supervision
Education
Diploma in Management Assistant
Rock of Springs Technical College
2011 — 2014
Certificates
Integrated Educational Technology Support - Microsoft Office Suite
IETS
2006
Evacuation Planning Certificate
Absolute Health Services
2026
References
Miss Saneke Ncube
Moderator · Emakhandeni Health Institute 0618854520
Former Colleague
Mr. Themba Musipa
HOD · Kunokhanya Training Academy
Former Supervisor
069 6227350
Languages
English
Fluent
Isizulu
Native
Isixhosa
Basic
Sesotho
Basic
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