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  "basics": {
    "name": "VASILIS D. PAPANIKOLAOU",
    "label": "Friendly and calm worker with experience in customer service, sales, and daily business tasks",
    "summary": "Friendly and calm worker with experience in customer service, sales, and daily business tasks. I am good with people, comfortable using computers and the internet, and I speak English well for everyday communication. I have also done training in office work, social media, tourism, and logistics.",
    "location": "Zakynthos, Greece"
  },
  "work": [
    {
      "company": "ADMIRAL – INTERNATIONAL SPORTS SINGLE-MEMBER LTD",
      "position": "Sales & Customer Service Assistant",
      "location": "Zakynthos",
      "startDate": "2024-04",
      "endDate": "2024-06",
      "highlights": [
        "Assisted customers by providing product information",
        "Organized stock and maintained warehouse tidiness",
        "Addressed customer questions and resolved issues calmly",
        "Handled multiple tasks efficiently in a busy shop"
      ]
    },
    {
      "company": "PAN TRUST M.E.P.E. (Dali Rooms)",
      "position": "Receptionist / Guest Services",
      "location": "Zakynthos",
      "startDate": "2024-03",
      "endDate": "2024-05",
      "highlights": [
        "Welcomed guests and managed check-in/out processes",
        "Utilized booking systems for reservations and payments",
        "Communicated with guests via phone and email",
        "Resolved requests and complaints calmly"
      ]
    },
    {
      "company": "ZAKYNTHOS CYCLING CENTER",
      "position": "Support & Security",
      "location": "Zakynthos",
      "startDate": "2024-02",
      "endDate": "2024-03",
      "highlights": [
        "Took bookings and spoke with customers on the phone",
        "Helped Greek and foreign customers with bike rentals",
        "Did basic bicycle repairs and maintenance",
        "Explained how to use the bikes safely",
        "Dealt with cancellations, damages, and other issues"
      ]
    },
    {
      "company": "ZAKYNTHOS CYCLING CENTER",
      "position": "Rental Assistant & Bicycle Technician",
      "startDate": "2022-06",
      "endDate": "2022-09"
    },
    {
      "company": "ZAKYNTHOS SOCIAL WELFARE CENTER",
      "position": "Support & Security Assistant",
      "location": "Zakynthos",
      "startDate": "2022-04",
      "endDate": "2022-05",
      "highlights": [
        "Assisted staff with daily operational tasks",
        "Adhered to safety rules and instructions",
        "Remained composed during unexpected incidents",
        "Collaborated effectively as a team member"
      ]
    },
    {
      "company": "FAMILY BUSINESS",
      "position": "Retail Operations & Customer Support",
      "location": "Zakynthos",
      "startDate": "2010",
      "endDate": "2020",
      "highlights": [
        "Served customers and contributed to daily shop operations",
        "Managed sales transactions and maintained records",
        "Monitored stock levels and ordered supplies",
        "Communicated with suppliers and customers"
      ]
    }
  ],
  "skills": [
    "Customer service",
    "Phone and email communication",
    "Booking management",
    "Handling requests and complaints",
    "Multitasking",
    "Computers and internet",
    "Social media familiarity",
    "Basic video and sound editing",
    "Familiar with social media and forums"
  ],
  "languages": [
    {
      "language": "Greek",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Good English communication"
    }
  ],
  "certificates": [
    {
      "name": "Basic Certificate of Knowledge – Administrative Support / Office Assistant",
      "issuer": "TÜV HELLAS"
    },
    {
      "name": "Basic Social Media Marketing Manager",
      "issuer": "TÜV HELLAS (TÜV NORD)"
    },
    {
      "name": "Basic Guest Experience Expert in Tourism",
      "issuer": "TÜV HELLAS (TÜV NORD) / IEK AKMI – Universal Education"
    },
    {
      "name": "Basic Supply Chain Management (Logistics)",
      "issuer": "Unicert Skills"
    }
  ],
  "interests": [
    "Sports and Hobbies"
  ],
  "referencesMode": "on-request",
  "x-customSections": [
    {
      "name": "Additional Background – Gaming & Esports",
      "items": [
        {
          "name": "Gaming and Esports Experience",
          "summary": "Knowledgeable about video games like DOTA 2 and Warcraft. Follows gaming news and esports culture closely, familiar with gaming terminology."
        }
      ]
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Support & Security Assistant",
      "ZAKYNTHOS SOCIAL WELFARE CENTER",
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      "Handling requests and complaints",
      "Multitasking",
      "Computers and internet",
      "Social media familiarity",
      "Basic video and sound editing",
      "Familiar with social media and forums",
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      "English",
      "Basic Social Media Marketing Manager",
      "Basic Guest Experience Expert in Tourism",
      "Basic Supply Chain Management (Logistics)",
      "Gaming and Esports Experience",
      "Sports and Hobbies"
    ],
    "yearsOfExperience": 17,
    "seniority": "lead"
  },
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    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
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    "lastModified": "2026-08-18T08:45:42.572Z",
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}