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    "name": "VANESSA PANG",
    "label": "Senior Business Analyst",
    "summary": "Results-driven Senior Business Analyst specializing in operational excellence, digital transformation, and process automation within financial due diligence and business operations. Proven track record in mapping As-Is/To-Be workflows, designing AI-ready automated solutions via Microsoft Power Platform, and embedding robust operational controls, validation rules, and audit trails to support regulatory compliance and risk mitigation. Skilled in leading cross-functional projects across Operations, IT, and Business units to eliminate bottlenecks and optimize end-to-end delivery efficiency by up to 80%."
  },
  "work": [
    {
      "company": "Central Business Information Limited",
      "position": "SENIOR BUSINESS ANALYST",
      "location": "Hong Kong",
      "startDate": "2025-10",
      "current": true,
      "highlights": [
        "Operational Excellence & Process Re-engineering: Led process optimization initiatives by mapping As-Is and To-Be workflows across Operations; standardized disparate reporting processes across 3 multi-regional production teams into a unified architecture, significantly enhancing operational efficiency and scalability.",
        "Compliance, Quality Controls & Auditability: Established rigorous operational controls within internal due diligence reporting systems, incorporating pre-submission data validation rules, quality inspection mechanisms, role-based access control, and detailed audit logs to ensure strict compliance with regulatory standards and eliminate human error.",
        "Digital Transformation & API Automation: Architected and deployed end-to-end API integrations connecting internal CMT systems with external client platforms, embedding automated validation checks and reducing report delivery cycle times by ~80%.",
        "Workflow Automation & AI Readiness (EDD Combined Tool): Deployed a centralized reporting tool in CMT production, eliminating manual multi-report compilation and cutting report production time by 70% - 80%.",
        "Low-Code Automation & KPI Tracking: Built Power Automate and Power Apps solutions to optimize daily operations; established user feedback loops to track time-saving KPIs and drive continuous enhancement.",
        "Cross-Functional Stakeholder Alignment: Acted as the core bridge connecting Operations, IT, and Business units; evaluated operational impact to prioritize change requests, resolve issue logs, and minimize unnecessary customization to maintain system consistency.",
        "UAT, Documentation & End-User Enablement: Authored comprehensive project documentation (BRDs, test plans, workflow guidelines, and issue logs); designed and validated UAT test cases, delivering tailored training to end-users to ensure seamless system adoption."
      ]
    },
    {
      "company": "Central Business Information Limited",
      "position": "BUSINESS ANALYST",
      "location": "Hong Kong",
      "startDate": "2024-03",
      "endDate": "2025-09"
    },
    {
      "company": "SF Supply Chain (Hong Kong) Limited",
      "position": "ANALYST, IT SYSTEM",
      "location": "Hong Kong",
      "startDate": "2023-07",
      "endDate": "2024-01",
      "highlights": [
        "System Operations & Support: Managed the operations of the Transportation Management System and Warehouse Management System, proactively troubleshooting technical issues and implementing system adjustments.",
        "User Training & Enablement: Delivered comprehensive system and Microsoft training sessions to boost end-user proficiency and operational productivity.",
        "Requirement Elicitation & BRD: Collaborated with internal users to gather requirements, conduct comprehensive analysis, and author Business Requirement Documents for system enhancements."
      ]
    },
    {
      "company": "SF Supply Chain (Hong Kong) Limited",
      "position": "ASSISTANT ANALYST",
      "location": "Hong Kong",
      "startDate": "2022-06",
      "endDate": "2023-07"
    }
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  "education": [
    {
      "institution": "City University of Hong Kong",
      "degree": "Bachelor's Degree",
      "field": "Business Operations Management, Management",
      "startDate": "2020",
      "endDate": "2022"
    }
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    "VBA",
    "Java",
    "API Integration"
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    "yearsOfExperience": 4,
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    "highestEducation": "Bachelor's"
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