VANESSA PANG

Senior Business Analyst

Results-driven Senior Business Analyst specializing in operational excellence, digital transformation, and process automation within financial due diligence and business operations. Proven track record in mapping As-Is/To-Be workflows, designing AI-ready automated solutions via Microsoft Power Platform, and embedding robust operational controls, validation rules, and audit trails to support regulatory compliance and risk mitigation. Skilled in leading cross-functional projects across Operations, IT, and Business units to eliminate bottlenecks and optimize end-to-end delivery efficiency by up to 80%.

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Years experience
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Languages
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Skills
Work Experience
SENIOR BUSINESS ANALYST
Central Business Information LimitedHong Kong
Oct 2025 — Present
  • Operational Excellence & Process Re-engineering: Led process optimization initiatives by mapping As-Is and To-Be workflows across Operations; standardized disparate reporting processes across 3 multi-regional production teams into a unified architecture, significantly enhancing operational efficiency and scalability.
  • Compliance, Quality Controls & Auditability: Established rigorous operational controls within internal due diligence reporting systems, incorporating pre-submission data validation rules, quality inspection mechanisms, role-based access control, and detailed audit logs to ensure strict compliance with regulatory standards and eliminate human error.
  • Digital Transformation & API Automation: Architected and deployed end-to-end API integrations connecting internal CMT systems with external client platforms, embedding automated validation checks and reducing report delivery cycle times by ~80%.
  • Workflow Automation & AI Readiness (EDD Combined Tool): Deployed a centralized reporting tool in CMT production, eliminating manual multi-report compilation and cutting report production time by 70% - 80%.
  • Low-Code Automation & KPI Tracking: Built Power Automate and Power Apps solutions to optimize daily operations; established user feedback loops to track time-saving KPIs and drive continuous enhancement.
  • Cross-Functional Stakeholder Alignment: Acted as the core bridge connecting Operations, IT, and Business units; evaluated operational impact to prioritize change requests, resolve issue logs, and minimize unnecessary customization to maintain system consistency.
  • UAT, Documentation & End-User Enablement: Authored comprehensive project documentation (BRDs, test plans, workflow guidelines, and issue logs); designed and validated UAT test cases, delivering tailored training to end-users to ensure seamless system adoption.
BUSINESS ANALYST
Central Business Information LimitedHong Kong
Mar 2024 — Sep 2025
ANALYST, IT SYSTEM
SF Supply Chain (Hong Kong) LimitedHong Kong
Jul 2023 — Jan 2024
  • System Operations & Support: Managed the operations of the Transportation Management System and Warehouse Management System, proactively troubleshooting technical issues and implementing system adjustments.
  • User Training & Enablement: Delivered comprehensive system and Microsoft training sessions to boost end-user proficiency and operational productivity.
  • Requirement Elicitation & BRD: Collaborated with internal users to gather requirements, conduct comprehensive analysis, and author Business Requirement Documents for system enhancements.
ASSISTANT ANALYST
SF Supply Chain (Hong Kong) LimitedHong Kong
Jun 2022 — Jul 2023
Skills
Power AutomatePower AppsPower BISQLVBAJavaAPI Integration
Education
Bachelor's Degree, Business Operations Management, Management
City University of Hong Kong
2020 — 2022
Languages
Cantonese
Native
Putonghua
Fluent
English
Fluent
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