{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "UZMA JABEEN",
    "label": "Quality Controller / CRM Specialist",
    "phone": "+971547709698",
    "image": "https://freecv.org/i/avatars/9f7796a3-1a5e-4c21-95b3-21d20118226e/avatar.webp?t=1789933114147",
    "summary": "Detail-oriented CRM Specialist / Quality Controller with experience supporting administrative operations, customer relationship management, and quality control processes in fast-paced office environments. Skilled in monitoring accuracy, maintaining service standards, handling reports and documentation, and coordinating tasks with cross-functional teams to ensure smooth daily operations. Proficient in MS Office and Google Sheets, with a strong focus on organization, problem-solving, and delivering consistent, high-quality results.",
    "location": "Dubai, United Arab Emirates"
  },
  "work": [
    {
      "company": "EH Properties",
      "position": "Quality Controller / CRM Specialist",
      "location": "Al Barsha, Dubai, UAE",
      "startDate": "2025-06",
      "current": true,
      "highlights": [
        "Spearheaded quality control protocols, achieving a 67% reduction in defect rates within the first 4 months",
        "Executed regular audits that pinpointed critical improvement areas, resulting in a 73% decline in operational errors",
        "Manage CRM records and ensure data accuracy, completeness, and consistency across client interactions.",
        "Monitor quality standards for customer communications, lead handling, and follow-up processes.",
        "Coordinate with internal teams to resolve data issues, improve workflows, and support service delivery.",
        "Review reports and identify trends to strengthen CRM performance and operational efficiency.",
        "Support client relationship management through timely updates, organized tracking, and proactive coordination."
      ]
    },
    {
      "company": "NAKHEEL DEVELOPERS",
      "position": "Facility Coordinator",
      "location": "Dubai, UAE",
      "startDate": "2024-02",
      "endDate": "2024-11",
      "highlights": [
        "Established effective communication channels with suppliers for seamless procurement process",
        "Monitored safety protocols, guaranteeing secure environment for all staff and visitors",
        "Oversaw waste management procedures maintaining eco-friendly practices",
        "Conducted regular inspections of facilities, identifying areas requiring repair or improvement",
        "Scheduled meetings and appointments whilst ensuring no overlap or conflicts arose",
        "Handled complaints from staff and clients swiftly, maintaining positive relationships",
        "Dealt with emergency situations promptly, minimising potential damage or disruption"
      ]
    },
    {
      "company": "STRIVE GROUP OF SERVICES",
      "position": "Administrative Assistant",
      "location": "Dubai, United Arab Emirates",
      "startDate": "2022-01",
      "endDate": "2024-01",
      "highlights": [
        "Helped managers in other departments with projects as needed",
        "Stayed updated on market trends and property developments",
        "Assisted in the preparation of regularly scheduled reports for upper management review"
      ]
    }
  ],
  "education": [
    {
      "institution": "The Global University",
      "degree": "Bachelor of Science (BSc)",
      "field": "Hospital Administration",
      "startDate": "2023",
      "endDate": "2026",
      "score": "86%"
    },
    {
      "institution": "PADELA SCIENCE COLLEGE",
      "degree": "Intermediate - Higher Secondary School",
      "field": "Science",
      "startDate": "2014-06",
      "endDate": "2016-03",
      "highlights": [
        "Higher Secondary Certificate — Science stream."
      ]
    },
    {
      "institution": "AUROBINDO AKSHARJYOTI ENGLISH SCHOOL",
      "degree": "Secondary School",
      "field": "Matriculation: Science",
      "startDate": "2012-06",
      "endDate": "2013-03"
    }
  ],
  "skills": [
    "Bitrix24 CRM",
    "Office Administration",
    "Meeting Coordination",
    "Multi-line Phone System Handling",
    "Document Preparation",
    "Filing",
    "Vendor & Contractor Coordination",
    "Facility Maintenance Oversight",
    "Inventory & Supply Management",
    "Customer Service",
    "Client Relations",
    "Quality Control",
    "Follow-Up Management",
    "Document Filing & Records Management",
    "Cross-Functional Collaboration",
    "Facility Coordination",
    "Process Compliance",
    "MS Office Tools",
    "Workflow Optimization",
    "Vendor Coordination",
    "CRM Management",
    "Report Preparation",
    "Quality Assurance"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Native"
    },
    {
      "language": "Marathi",
      "fluency": "Native"
    },
    {
      "language": "Telugu",
      "fluency": "Fluent"
    }
  ],
  "interests": [
    "Traveling",
    "Reading",
    "Content Creation",
    "Vlogging",
    "Arts & Crafts"
  ],
  "referencesMode": "on-request",
  "x-customSections": [
    {
      "name": "CUSTOM",
      "items": [
        {
          "name": "References available upon request."
        }
      ]
    },
    {
      "name": "PERSONAL INFORMATION",
      "items": [
        {
          "name": "Nationality: Indian"
        },
        {
          "name": "Visa status: Employment Visa"
        }
      ]
    }
  ],
  "availability": {
    "status": "actively-looking"
  },
  "ats": {
    "keywords": [
      "Quality Controller / CRM Specialist",
      "EH Properties",
      "Facility Coordinator",
      "NAKHEEL DEVELOPERS",
      "Administrative Assistant",
      "STRIVE GROUP OF SERVICES",
      "Hospital Administration",
      "Science",
      "Matriculation: Science",
      "Bitrix24 CRM",
      "Office Administration",
      "Meeting Coordination",
      "Multi-line Phone System Handling",
      "Document Preparation",
      "Filing",
      "Vendor & Contractor Coordination",
      "Facility Maintenance Oversight",
      "Inventory & Supply Management",
      "Customer Service",
      "Client Relations",
      "Quality Control",
      "Follow-Up Management",
      "Document Filing & Records Management",
      "Cross-Functional Collaboration",
      "Facility Coordination",
      "Process Compliance",
      "MS Office Tools",
      "Workflow Optimization",
      "Vendor Coordination",
      "CRM Management",
      "Report Preparation",
      "Quality Assurance",
      "English",
      "Hindi",
      "Marathi",
      "Telugu",
      "Traveling",
      "Reading",
      "Content Creation",
      "Vlogging",
      "Arts & Crafts",
      "References available upon request.",
      "Nationality: Indian",
      "Visa status: Employment Visa"
    ],
    "yearsOfExperience": 1,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/uzma-jabeen/cv.json",
    "lastModified": "2026-09-20T19:38:33.987Z",
    "generator": "FreeCV.org"
  }
}