UZMA JABEEN
Quality Controller / CRM Specialist
Detail-oriented CRM Specialist / Quality Controller with experience supporting administrative operations, customer relationship management, and quality control processes in fast-paced office environments. Skilled in monitoring accuracy, maintaining service standards, handling reports and documentation, and coordinating tasks with cross-functional teams to ensure smooth daily operations. Proficient in MS Office and Google Sheets, with a strong focus on organization, problem-solving, and delivering consistent, high-quality results.
+971547709698 Dubai, United Arab Emirates
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Year experience
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Languages
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Skills
Work Experience
Quality Controller / CRM Specialist
- Spearheaded quality control protocols, achieving a 67% reduction in defect rates within the first 4 months
- Executed regular audits that pinpointed critical improvement areas, resulting in a 73% decline in operational errors
- Manage CRM records and ensure data accuracy, completeness, and consistency across client interactions.
- Monitor quality standards for customer communications, lead handling, and follow-up processes.
- Coordinate with internal teams to resolve data issues, improve workflows, and support service delivery.
- Review reports and identify trends to strengthen CRM performance and operational efficiency.
- Support client relationship management through timely updates, organized tracking, and proactive coordination.
Facility Coordinator
- Established effective communication channels with suppliers for seamless procurement process
- Monitored safety protocols, guaranteeing secure environment for all staff and visitors
- Oversaw waste management procedures maintaining eco-friendly practices
- Conducted regular inspections of facilities, identifying areas requiring repair or improvement
- Scheduled meetings and appointments whilst ensuring no overlap or conflicts arose
- Handled complaints from staff and clients swiftly, maintaining positive relationships
- Dealt with emergency situations promptly, minimising potential damage or disruption
Administrative Assistant
- Helped managers in other departments with projects as needed
- Stayed updated on market trends and property developments
- Assisted in the preparation of regularly scheduled reports for upper management review
Skills
Bitrix24 CRMOffice AdministrationMeeting CoordinationMulti-line Phone System HandlingDocument PreparationFilingVendor & Contractor CoordinationFacility Maintenance OversightInventory & Supply ManagementCustomer ServiceClient RelationsQuality ControlFollow-Up ManagementDocument Filing & Records ManagementCross-Functional CollaborationFacility CoordinationProcess ComplianceMS Office ToolsWorkflow OptimizationVendor CoordinationCRM ManagementReport PreparationQuality Assurance
Education
Bachelor of Science (BSc), Hospital Administration
The Global University
Intermediate - Higher Secondary School, Science
PADELA SCIENCE COLLEGE
- Higher Secondary Certificate — Science stream.
Secondary School, Matriculation: Science
AUROBINDO AKSHARJYOTI ENGLISH SCHOOL
Languages
English
Fluent
Hindi
Native
Marathi
Native
Telugu
Fluent
Hobbies and Interest
Traveling
Reading
Content Creation
Vlogging
Arts & Crafts
CUSTOM
References available upon request.
PERSONAL INFORMATION
Nationality: Indian
Visa status: Employment Visa
References available upon request.