Utkarsh Joshi

Aspiring to contribute my commerce knowledge and work experience to a dynamic organization, with a focus on business operations, financial management, and customer service. Committed to delivering value through strong analytical skills, dedication, and a growth oriented mindset.

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Year experience
Work Experience
Customer Service Associate
Concentrix
Mar 2026 — May 2026Gurugram
  • Resolved customer inquiries with a 95% satisfaction rating, improving overall service quality by 15%
  • Collaborated with cross-functional teams to streamline issue resolution, reducing average response time by 25%
Digital Marketer
NRH Technologies
Sep 2021 — Sep 2021
  • Executed social media marketing campaigns, focusing on content creation and audience engagement
  • Analyzed campaign performance to boost online brand visibility
Sales Associate
Jan Kalyan Multipurpose Education Society
Aug 2021 — Aug 2021
  • Supported lead generation and customer interaction while product pitching to drive sales
  • Reported on sales activities to assist the core sales team in achieving targets
Organizer
Shri Nitya Nand Swami Janseva Samiti
Oct 2017 — Oct 2017
  • Planned and coordinated a social awareness walk focused on advocacy and support for acid attack survivors
  • Managed volunteers and outreach efforts, executing the event on ground effectively
Education
Bachelor of Commerce, Commerce
Shaheed Bhagat Singh College University of Delhi
Jul 2019 — Jul 2022
Senior School Certificate Examination, Secondary Education
Times World School
Apr 2018 — Mar 2019
Secondary School Certificate, Secondary Education
Olympus High
Apr 2016 — Mar 2017