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  "basics": {
    "name": "Usman  Shahzad",
    "label": "Data center technician",
    "summary": "Results-driven Data Center Shift Lead with progressive experience from Data Center Technician to leadership role. Skilled in managing 24/7 operations, resolving critical incidents, and leading technical teams to maintain high availability and performance. Strong background in data center infrastructure, monitoring systems, and operational best practices, with a focus on uptime, efficiency, and service excellence",
    "location": "Saudi Arabia, Riyadh"
  },
  "work": [
    {
      "company": "Center3 STC – Saudi Telecom Company",
      "position": "Data center Shift Lead",
      "location": "Saudi Arabia, Riyadh",
      "startDate": "2023-03",
      "current": true,
      "highlights": [
        "Supervise and coordinate daily data center operations to ensure maximum uptime and reliability.",
        "Lead and support a team of data center technicians during assigned shifts.",
        "Monitor infrastructure systems (servers, network, power, cooling) and respond to alerts.",
        "Manage incident response, troubleshooting, and escalation of critical issues.",
        "Perform and oversee rack & stack, hardware installation, and replacement activities.",
        "Ensure compliance with SLAs, operational procedures, and safety standards",
        "Coordinate preventive maintenance and vendor activities within the data center.",
        "Maintain accurate documentation, logs, and asset tracking records.",
        "Support capacity planning and infrastructure optimization.",
        "Conduct shift handovers and provide detailed operational reports.",
        "Ensure proper cable management and data center housekeeping standards.",
        "Assist in implementing process improvements and best practices."
      ]
    },
    {
      "company": "center3 STC – Saudi Telecom Company",
      "position": "Data center Technician",
      "location": "Saudi Arabia,Riyadh",
      "startDate": "2020-01",
      "endDate": "2023-03",
      "highlights": [
        "Optimized server performance by implementing cooling solutions, resulting in a 20% reduction in energy costs.",
        "Executed routine maintenance on 150+ servers, achieving 99.9% uptime over a 12-month period.",
        "Troubleshot and resolved hardware issues, decreasing average downtime by 30% through efficient problem-solving techniques.",
        "Configured and deployed network equipment, enhancing data transmission speeds by 25% across the data center.",
        "Collaborated with a team of 10 technicians to complete a data center upgrade project two weeks ahead of schedule."
      ]
    },
    {
      "company": "Oracle Cloud – Jeddah Region (ME-Jeddah-1)",
      "position": "Data Center Technician",
      "location": "Saudi Arabia, Jeddah",
      "startDate": "2015-07",
      "endDate": "2020-01",
      "highlights": [
        " Installed, configured, and decommissioned enterprise servers and network equipment within Oracle Cloud Infrastructure (OCI) environments.",
        " Performed rack & stack activities including server mounting, structured cabling, and power connections.",
        "Troubleshot and repaired hardware issues across servers, storage systems, and network devices.",
        "Monitored data center infrastructure using DCIM and internal monitoring tools to ensure high availability.",
        "Responded to incidents and service tickets, ensuring timely resolution and escalation when required.",
        "Managed structured cabling (fiber & copper), labeling, and connectivity troubleshooting.",
        "Supported power infrastructure tasks including PSU replacement and cabling diagnostics.",
        "Maintained accurate documentation, standard operating procedures (SOPs), and asset inventory records.",
        "Executed hardware lifecycle activities including installation, upgrades, and decommissioning.",
        "Coordinated with internal teams and vendors to support maintenance and deployment projects.",
        "Ensured compliance with safety standards, security policies, and operational procedures",
        "Worked in a 24/7 shift environment, ensuring smooth handovers and continuous operations."
      ]
    }
  ],
  "education": [
    {
      "institution": "Govt High School Choa saiden shah",
      "degree": "Matriculation",
      "startDate": "2003",
      "endDate": "2005"
    },
    {
      "institution": "Univeristy Of Punjab",
      "degree": "B.Com",
      "startDate": "2005",
      "endDate": "2007"
    },
    {
      "institution": "Punjab Board of Technical Education, Lahore",
      "degree": "D.Com",
      "startDate": "2007",
      "endDate": "2009"
    }
  ],
  "skills": [
    "Hardware Troubleshooting",
    "Network Configuration",
    "Data Center Operations",
    "System Monitoring",
    "Team Collaboration",
    "Technical Documentation",
    "Incident Management",
    "Safety Protocols",
    "Time Management",
    "Customer Service"
  ],
  "languages": [
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      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Arabic",
      "fluency": "Fluent"
    },
    {
      "language": "Urdu",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "CCNA",
      "issuer": "Cisco"
    },
    {
      "name": "CompTIA A+",
      "issuer": "Cisco"
    }
  ],
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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