Usman Shahzad

Data center technician

Results-driven Data Center Shift Lead with progressive experience from Data Center Technician to leadership role. Skilled in managing 24/7 operations, resolving critical incidents, and leading technical teams to maintain high availability and performance. Strong background in data center infrastructure, monitoring systems, and operational best practices, with a focus on uptime, efficiency, and service excellence

[email protected] +966 0557718210 Saudi Arabia, Riyadh

Languages

Skills

Certifications

Work Experience

Data center Shift Lead

Center3 STC – Saudi Telecom Company

Mar 2023 — PresentCurrentSaudi Arabia, Riyadh

Supervise and coordinate daily data center operations to ensure maximum uptime and reliability.
Lead and support a team of data center technicians during assigned shifts.
Monitor infrastructure systems (servers, network, power, cooling) and respond to alerts.
Manage incident response, troubleshooting, and escalation of critical issues.
Perform and oversee rack & stack, hardware installation, and replacement activities.
Ensure compliance with SLAs, operational procedures, and safety standards
Coordinate preventive maintenance and vendor activities within the data center.
Maintain accurate documentation, logs, and asset tracking records.
Support capacity planning and infrastructure optimization.
Conduct shift handovers and provide detailed operational reports.
Ensure proper cable management and data center housekeeping standards.
Assist in implementing process improvements and best practices.

Data center Technician

center3 STC – Saudi Telecom Company

Jan 2020 — Mar 2023Saudi Arabia,Riyadh

Optimized server performance by implementing cooling solutions, resulting in a 20% reduction in energy costs.
Executed routine maintenance on 150+ servers, achieving 99.9% uptime over a 12-month period.
Troubleshot and resolved hardware issues, decreasing average downtime by 30% through efficient problem-solving techniques.
Configured and deployed network equipment, enhancing data transmission speeds by 25% across the data center.
Collaborated with a team of 10 technicians to complete a data center upgrade project two weeks ahead of schedule.

Data Center Technician

Oracle Cloud – Jeddah Region (ME-Jeddah-1)

Jul 2015 — Jan 2020Saudi Arabia, Jeddah

Installed, configured, and decommissioned enterprise servers and network equipment within Oracle Cloud Infrastructure (OCI) environments.
Performed rack & stack activities including server mounting, structured cabling, and power connections.
Troubleshot and repaired hardware issues across servers, storage systems, and network devices.
Monitored data center infrastructure using DCIM and internal monitoring tools to ensure high availability.
Responded to incidents and service tickets, ensuring timely resolution and escalation when required.
Managed structured cabling (fiber & copper), labeling, and connectivity troubleshooting.
Supported power infrastructure tasks including PSU replacement and cabling diagnostics.
Maintained accurate documentation, standard operating procedures (SOPs), and asset inventory records.
Executed hardware lifecycle activities including installation, upgrades, and decommissioning.
Coordinated with internal teams and vendors to support maintenance and deployment projects.
Ensured compliance with safety standards, security policies, and operational procedures
Worked in a 24/7 shift environment, ensuring smooth handovers and continuous operations.

Skills

Hardware TroubleshootingNetwork ConfigurationData Center OperationsSystem MonitoringTeam CollaborationTechnical DocumentationIncident ManagementSafety ProtocolsTime ManagementCustomer Service

Education

Matriculation

Govt High School Choa saiden shah

2003 — 2005

B.Com

Univeristy Of Punjab

2005 — 2007

D.Com

Punjab Board of Technical Education, Lahore

2007 — 2009

Certificates

CCNA

Cisco

CompTIA A+

Cisco

Languages

English

Fluent

Arabic

Fluent

Urdu

Fluent

References available upon request.