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  "basics": {
    "name": "USAMA FAYYAZ",
    "label": "JazzCash Supervisor",
    "phone": "+92 304 1383016",
    "summary": "Field Operations Supervisor with expertise in JazzCash digital financial services, merchant onboarding, QR payment solutions, KYC compliance, and team coordination. Skilled in managing field operations, developing merchant relationships, supporting digital payment adoption, monitoring business performance, and resolving operational issues. Proven ability to build strong stakeholder relationships and contribute to business growth through effective field execution and customer-focused service.",
    "location": "Narowal, 51600, Pakistan"
  },
  "work": [
    {
      "company": "Mobilink Microfinance Bank",
      "position": "JazzCash Supervisor",
      "location": "Gujranwala, Pakistan",
      "startDate": "2024-02",
      "current": true,
      "highlights": [
        "Manage and supervise JazzCash field operations within the assigned territory",
        "Develop and maintain relationships with merchants, retailers and business customers to ensure service quality and satisfaction",
        "Promote and facilitate JazzCash QR and QR Scanner payment solutions for businesses",
        "Support merchant QR onboarding and activation, enabling smooth transaction processing and digital payment adoption",
        "Monitor merchant transactions, business activity and operational performance",
        "Identify new business opportunities and contribute to merchant acquisition and onboarding efforts.",
        "Guide merchants regarding JazzCash digital payment products, services and processes.",
        "Review customer account-opening documentation for KYC and compliance requirements.",
        "Coordinate with internal teams and stakeholders to resolve operational and merchant-related issues."
      ]
    },
    {
      "company": "Gourmet Foods",
      "position": "HR Officer",
      "location": "Lahore, Pakistan",
      "startDate": "2020-10",
      "endDate": "2024-02",
      "highlights": [
        "Coordinated recruitment, interviews, selection and employee onboarding",
        "Managed employee relations for plant and office teams",
        "Maintained confidential personnel records, HR files and employee documentation",
        "Supported day-to-day HR operations and workforce coordination"
      ]
    }
  ],
  "education": [
    {
      "institution": "Allama Iqbal Open University (AIOU)",
      "degree": "Bachelor of Arts",
      "field": "Business Management",
      "startDate": "2023-10",
      "endDate": "2025-08"
    }
  ],
  "skills": [
    "Field Operations Management",
    "Merchant Onboarding",
    "Digital Payment Solutions",
    "KYC Compliance",
    "Customer Relationship Management",
    "Team Coordination",
    "Business Development",
    "Transaction Monitoring",
    "Stakeholder Communication",
    "Documentation Management",
    "Problem Solving",
    "Employee Relations",
    "Merchant Onboarding & Acquisition",
    "JazzCash QR / QR Scanner Solutions",
    "KYC & Compliance",
    "Customer & Merchant Relationship Management",
    "Team Coordination & Supervision",
    "Transaction & Performance Monitoring",
    "Records Management"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Intermediate"
    },
    {
      "language": "Urdu",
      "fluency": "Advanced"
    },
    {
      "language": "Cricket n Football n Badminton n",
      "fluency": "Team sports and recreational activities"
    }
  ],
  "certificates": [
    {
      "name": "Best Performer Certificate"
    },
    {
      "name": "Best Performer Award"
    }
  ],
  "availability": {
    "status": "open"
  },
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      "Mobilink Microfinance Bank",
      "HR Officer",
      "Gourmet Foods",
      "Business Management",
      "Field Operations Management",
      "Merchant Onboarding",
      "Digital Payment Solutions",
      "KYC Compliance",
      "Customer Relationship Management",
      "Team Coordination",
      "Business Development",
      "Transaction Monitoring",
      "Stakeholder Communication",
      "Documentation Management",
      "Problem Solving",
      "Employee Relations",
      "Merchant Onboarding & Acquisition",
      "JazzCash QR / QR Scanner Solutions",
      "KYC & Compliance",
      "Customer & Merchant Relationship Management",
      "Team Coordination & Supervision",
      "Transaction & Performance Monitoring",
      "Records Management",
      "English",
      "Urdu",
      "Best Performer Certificate",
      "Best Performer Award",
      "Cricket n Football n Badminton n",
      "Team sports and recreational activities"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/usama-fayyaz/cv.json",
    "lastModified": "2026-10-08T06:59:53.069Z",
    "generator": "FreeCV.org"
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}