USAMA FAYYAZ

JazzCash Supervisor

Field Operations Supervisor with expertise in JazzCash digital financial services, merchant onboarding, QR payment solutions, KYC compliance, and team coordination. Skilled in managing field operations, developing merchant relationships, supporting digital payment adoption, monitoring business performance, and resolving operational issues. Proven ability to build strong stakeholder relationships and contribute to business growth through effective field execution and customer-focused service.

+92 304 1383016 Narowal, 51600, Pakistan
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Languages
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Skills
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Certifications
Work Experience
JazzCash Supervisor
Mobilink Microfinance BankGujranwala, Pakistan
Feb 2024 — Present
  • Manage and supervise JazzCash field operations within the assigned territory
  • Develop and maintain relationships with merchants, retailers and business customers to ensure service quality and satisfaction
  • Promote and facilitate JazzCash QR and QR Scanner payment solutions for businesses
  • Support merchant QR onboarding and activation, enabling smooth transaction processing and digital payment adoption
  • Monitor merchant transactions, business activity and operational performance
  • Identify new business opportunities and contribute to merchant acquisition and onboarding efforts.
  • Guide merchants regarding JazzCash digital payment products, services and processes.
  • Review customer account-opening documentation for KYC and compliance requirements.
  • Coordinate with internal teams and stakeholders to resolve operational and merchant-related issues.
HR Officer
Gourmet FoodsLahore, Pakistan
Oct 2020 — Feb 2024
  • Coordinated recruitment, interviews, selection and employee onboarding
  • Managed employee relations for plant and office teams
  • Maintained confidential personnel records, HR files and employee documentation
  • Supported day-to-day HR operations and workforce coordination
Skills
Field Operations ManagementMerchant OnboardingDigital Payment SolutionsKYC ComplianceCustomer Relationship ManagementTeam CoordinationBusiness DevelopmentTransaction MonitoringStakeholder CommunicationDocumentation ManagementProblem SolvingEmployee RelationsMerchant Onboarding & AcquisitionJazzCash QR / QR Scanner SolutionsKYC & ComplianceCustomer & Merchant Relationship ManagementTeam Coordination & SupervisionTransaction & Performance MonitoringRecords Management
Education
Bachelor of Arts, Business Management
Allama Iqbal Open University (AIOU)
Oct 2023 — Aug 2025
Certifications
Best Performer Certificate
Best Performer Award
Languages
English
Intermediate
Urdu
Advanced
LANGUAGES & ACTIVITIES
Cricket n Football n Badminton n
Team sports and recreational activities
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