{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Una Koščica",
    "summary": "I was born and raised in Banja Luka, Bosnia and Herzegovina. I grew up in a big household as an older sister to two brothers which taught me the importance of proper communication. I have always been keen on helping people which is the reason for my choice of education and previous work experiences in hospitality.",
    "location": "Kralja Petra II, 148, 78000 Banja Luka, Bosnia and Herzegovina"
  },
  "work": [
    {
      "company": "Ncr Voyix d.o.o",
      "position": "Level 2 Support- Escalated Management",
      "location": "Banja Luka",
      "startDate": "2025-06",
      "current": true,
      "highlights": [
        "Since transitioning to Level 2 position, I was responsible for communicating with our customers mostly via emails and tickets. My communication ranged from store staff members to corporate teams and senior management. I handled important escalations on a daily basis, serving as a key  link, and ensuring effective communication between internal teams and our customers"
      ]
    },
    {
      "company": "NCR Voyix d.o.o",
      "position": "Level 1 tehnical support agent",
      "location": "Banja Luka",
      "startDate": "2024-10",
      "endDate": "2025-06",
      "highlights": [
        "As a technical support agent, I was responsable for handling numberous numbers of calls during the day and assisting the customers with resolving and troubleshooting hardware and software related issues."
      ]
    },
    {
      "company": "Đ usi Vitamin Bar",
      "position": "Waitress",
      "location": "Banja Luka, Bosnia and Herzegovina",
      "startDate": "2024-04",
      "endDate": "2024-09",
      "highlights": [
        "I worked as a waitress supplying guest with various beverages per request, as well as preparing the tables and raking payments."
      ]
    },
    {
      "company": "Electronik Cafe",
      "position": "Bartender",
      "location": "Banja Luka, Bosnia and Herzegovina",
      "startDate": "2022-11",
      "endDate": "2023-05",
      "highlights": [
        "I worked behind the bar, serving alcoholic and non-alcoholic drinks as requested by customers in a hospitality service bar outlet."
      ]
    },
    {
      "company": "Klicker Escape Room",
      "position": "Escape Room attendant",
      "location": "Banja Luka, Bosnia and Herzegovina",
      "startDate": "2021-10",
      "endDate": "2022-07",
      "highlights": [
        "I worked as a reservation manager and cashier, as well as monitoring the participants and preparing the rooms for new customers."
      ]
    },
    {
      "company": "''365 BTL'' d.o.o.",
      "position": "Product Promoter",
      "location": "Banja Luka, Bosnia and Herzegovina",
      "startDate": "2019-10",
      "endDate": "2020-03",
      "highlights": [
        "I worked as a promoter of various products across multiple stores and supermarkets with a goal of generating more revenue for the product manufacturers."
      ]
    }
  ],
  "education": [
    {
      "institution": "Medical School Banja Luka",
      "degree": "Physiotherapy Technician",
      "startDate": "2017",
      "endDate": "2021"
    },
    {
      "institution": "Faculty of Medicine",
      "degree": "Engineer of Radiology",
      "startDate": "2021",
      "current": true
    }
  ],
  "skills": [
    "Empathetic",
    "Communicative",
    "Precise",
    "Thorough",
    "Quick learner",
    "Good time management",
    "Multitasking skills",
    "Empathetic, Communicative, Precise, Thorough."
  ],
  "languages": [
    {
      "language": "Serbian",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "interests": [
    "Reading, watching TV shows and movies, playing volleyball and running."
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Level 2 Support- Escalated Management",
      "Ncr Voyix d.o.o",
      "Level 1 tehnical support agent",
      "NCR Voyix d.o.o",
      "Waitress",
      "Đ usi Vitamin Bar",
      "Bartender",
      "Electronik Cafe",
      "Escape Room attendant",
      "Klicker Escape Room",
      "Product Promoter",
      "''365 BTL'' d.o.o.",
      "Empathetic",
      "Communicative",
      "Precise",
      "Thorough",
      "Quick learner",
      "Good time management",
      "Multitasking skills",
      "Serbian",
      "English",
      "Empathetic, Communicative, Precise, Thorough."
    ],
    "yearsOfExperience": 2,
    "seniority": "junior",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/una-koica/cv.json",
    "lastModified": "2026-10-05T10:14:58.865Z",
    "generator": "FreeCV.org"
  }
}