Una Koščica

I was born and raised in Banja Luka, Bosnia and Herzegovina. I grew up in a big household as an older sister to two brothers which taught me the importance of proper communication. I have always been keen on helping people which is the reason for my choice of education and previous work experiences in hospitality.

Kralja Petra II, 148, 78000 Banja Luka, Bosnia and Herzegovina
0
Years experience
0
Languages
0
Skills
Work Experience
Level 2 Support- Escalated Management
Ncr Voyix d.o.oBanja Luka
Jun 2025 — Present
  • Since transitioning to Level 2 position, I was responsible for communicating with our customers mostly via emails and tickets. My communication ranged from store staff members to corporate teams and senior management. I handled important escalations on a daily basis, serving as a key link, and ensuring effective communication between internal teams and our customers
Level 1 tehnical support agent
NCR Voyix d.o.oBanja Luka
Oct 2024 — Jun 2025
  • As a technical support agent, I was responsable for handling numberous numbers of calls during the day and assisting the customers with resolving and troubleshooting hardware and software related issues.
Waitress
Đ usi Vitamin BarBanja Luka, Bosnia and Herzegovina
04/2024 — 09/2024
  • I worked as a waitress supplying guest with various beverages per request, as well as preparing the tables and raking payments.
Bartender
Electronik CafeBanja Luka, Bosnia and Herzegovina
11/2022 — 05/2023
  • I worked behind the bar, serving alcoholic and non-alcoholic drinks as requested by customers in a hospitality service bar outlet.
Escape Room attendant
Klicker Escape RoomBanja Luka, Bosnia and Herzegovina
10/2021 — 07/2022
  • I worked as a reservation manager and cashier, as well as monitoring the participants and preparing the rooms for new customers.
Product Promoter
''365 BTL'' d.o.o.Banja Luka, Bosnia and Herzegovina
10/2019 — 03/2020
  • I worked as a promoter of various products across multiple stores and supermarkets with a goal of generating more revenue for the product manufacturers.
Skills
EmpatheticCommunicativePreciseThoroughQuick learnerGood time managementMultitasking skills
Education
Physiotherapy Technician
Medical School Banja Luka
2017 — 2021
Engineer of Radiology
Faculty of Medicine
2021 — Present
Languages
Serbian
Native
English
Fluent
COMMUNICATION AND INTERPERSONAL SKILLS
Empathetic, Communicative, Precise, Thorough.

I am a quick learner and very thorough with good time management and multitasking skills. I enjoy working in a dynamic work environment in collaboration with my coworkers.

HOBBIES AND INTERESTS
Reading, watching TV shows and movies, playing volleyball and running.
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