{
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  "basics": {
    "name": "Umar Farooque Ansari",
    "label": "Server administrator",
    "summary": "Experienced Server Administrator with a strong background in system coordination and technical support across diverse industries. Proven expertise in installation, configuration, and troubleshooting of server and desktop environments, complemented by adeptness in managing ticketing systems like Service-Now and Sapphire. Committed to enhancing system performance and user experience, delivering timely resolutions to technical challenges. Recognized for effective communication skills and the ability to manage technical events and client applications seamlessly.",
    "location": "New Delhi, India"
  },
  "work": [
    {
      "company": "Educomp Solutions Pvt Ltd",
      "position": "System Co-ordinator",
      "startDate": "2014-07",
      "endDate": "2016-03"
    },
    {
      "company": "Extramarks Education Pvt Ltd",
      "position": "Sr. Service Executive",
      "startDate": "2016-05",
      "endDate": "2018-04"
    },
    {
      "company": "Master Computer Services Pvt Ltd",
      "position": "Customer Support Engineer",
      "startDate": "2018-05",
      "endDate": "2020-09"
    },
    {
      "company": "CMS IT Services Pvt Ltd",
      "position": "Customer Support Engineer",
      "startDate": "2020-11",
      "endDate": "2021-11",
      "highlights": [
        "Client: Taj-President Hotel"
      ]
    },
    {
      "company": "Eagle Information System Pvt. Ltd.",
      "position": "Sr. Customer Support Engineer",
      "startDate": "2022-01",
      "endDate": "2022-06",
      "highlights": [
        "Client:- Max Healthcare"
      ]
    },
    {
      "company": "3i-Infotech Pvt Ltd",
      "position": "Sr. Desktop Support Engineer",
      "startDate": "2022-08",
      "current": true,
      "highlights": [
        "Client :- ILBS Hospital"
      ]
    }
  ],
  "education": [
    {
      "institution": "JAC Board, Ranchi",
      "degree": "10th Class",
      "endDate": "2005"
    },
    {
      "institution": "JAC Board, Ranchi",
      "degree": "12th Class",
      "endDate": "2007"
    },
    {
      "institution": "University of Mumbai",
      "degree": "Bachelor of Science",
      "endDate": "2014"
    },
    {
      "institution": "Chandigarh University",
      "degree": "Master of Business Administration",
      "field": "IT"
    }
  ],
  "skills": [
    "Installation/re-installation, configuration and troubleshooting of desktop, laptop and server hardware",
    "Client Applications and software’s",
    "Experience with installation, upgrade, and maintenance of software, hardware and peripherals",
    "Troubleshooting Desktop and Laptop OS related issues",
    "Handling incident and Service request over ticketing tool:-Sapphire, Service-Now",
    "Provide technical support to end users through call and Email support",
    "Monitor and respond quickly and effectively to requests received through Tickets",
    "Installing Operating system and Virus-Definition, Auto-Updates on Desktops/Laptops",
    "Maintaining the LAN and troubleshooting of the networking and cabling",
    "Providing support for installation, upgrade, and maintenance of software, hardware and peripherals installation and troubleshooting",
    "Providing support and Installing the Printer, Scanner through LAN, USB, sharing and through print server and troubleshooting the connectivity related issues",
    "Manage Town hall events for conference and technical events",
    "Having work experience on client application like HIS, CPRS, Opera, Orion",
    "Mail configuration, backup & Troubleshooting on MS Outlook, Exchange and Office 365",
    "Providing VC support through MS Teams, Zoom, Cisco Webex and GoTo mettings",
    "Handling incident and Service request over ticketing tool: - Sapphire, ManageEngine, Service-Now",
    "Handling citrix like NetScaller, Zscaller",
    "Handle with retrospect, Tina backup client",
    "Handle with Cyberoam firewall"
  ],
  "languages": [
    {
      "language": "Hindi",
      "fluency": "Fluent"
    },
    {
      "language": "Urdu",
      "fluency": "Fluent"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "x-customSections": [
    {
      "name": "Professional Qualification",
      "items": [
        {
          "name": "Diploma in Hardware and Networking",
          "summary": "Jetking Learning Centre, 401, Bussa Udyog Bhavan, T.J. Road, Near Sewri Bus Terminus, Sewri (w) Mumbai, Maharashtra - 400015"
        }
      ]
    },
    {
      "name": "Personal Information",
      "items": [
        {
          "name": "Date of birth",
          "summary": "15 Jan 1990"
        },
        {
          "name": "Father’s Name",
          "summary": "Fazlul Rahman Ansari"
        },
        {
          "name": "Nationality",
          "summary": "Indian"
        },
        {
          "name": "Marital Status",
          "summary": "Married"
        },
        {
          "name": "Gender",
          "summary": "Male"
        },
        {
          "name": "Hobbies",
          "summary": "Search new updates, Gain knowledge"
        }
      ]
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
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      "Educomp Solutions Pvt Ltd",
      "Sr. Service Executive",
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      "3i-Infotech Pvt Ltd",
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      "Troubleshooting Desktop and Laptop OS related issues",
      "Manage Town hall events for conference and technical events",
      "Handling citrix like NetScaller, Zscaller",
      "Handle with retrospect, Tina backup client",
      "Handle with Cyberoam firewall",
      "Hindi",
      "Urdu",
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      "Diploma in Hardware and Networking",
      "Date of birth",
      "Father’s Name",
      "Nationality",
      "Marital Status",
      "Gender",
      "Hobbies",
      "Server administrator"
    ],
    "yearsOfExperience": 0,
    "seniority": "mid",
    "highestEducation": "Master's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/umarfarooque-ansari/cv.json",
    "lastModified": "2026-07-19T20:16:16.955Z",
    "generator": "FreeCV.org"
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}