Umar Farooque Ansari

Server administrator

Experienced Server Administrator with a strong background in system coordination and technical support across diverse industries. Proven expertise in installation, configuration, and troubleshooting of server and desktop environments, complemented by adeptness in managing ticketing systems like Service-Now and Sapphire. Committed to enhancing system performance and user experience, delivering timely resolutions to technical challenges. Recognized for effective communication skills and the ability to manage technical events and client applications seamlessly.

[email protected] 8291028333,986717202 New Delhi, India
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Languages
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Skills
Work Experience
System Co-ordinator
Educomp Solutions Pvt Ltd
Jul 2014 — Mar 2016
Sr. Service Executive
Extramarks Education Pvt Ltd
May 2016 — Apr 2018
Customer Support Engineer
Master Computer Services Pvt Ltd
May 2018 — Sept 2020
Customer Support Engineer
CMS IT Services Pvt Ltd
Nov 2020 — Nov 2021
  • Client: Taj-President Hotel
Sr. Customer Support Engineer
Eagle Information System Pvt. Ltd.
Jan 2022 — Jun 2022
  • Client:- Max Healthcare
Sr. Desktop Support Engineer
3i-Infotech Pvt Ltd
Aug 2022 — PresentCurrent
  • Client :- ILBS Hospital
Skills
Installation/re-installation, configuration and troubleshooting of desktop, laptop and server hardwareClient Applications and software’sExperience with installation, upgrade, and maintenance of software, hardware and peripheralsTroubleshooting Desktop and Laptop OS related issuesHandling incident and Service request over ticketing tool:-Sapphire, Service-NowProvide technical support to end users through call and Email supportMonitor and respond quickly and effectively to requests received through TicketsInstalling Operating system and Virus-Definition, Auto-Updates on Desktops/LaptopsMaintaining the LAN and troubleshooting of the networking and cablingProviding support for installation, upgrade, and maintenance of software, hardware and peripherals installation and troubleshootingProviding support and Installing the Printer, Scanner through LAN, USB, sharing and through print server and troubleshooting the connectivity related issuesManage Town hall events for conference and technical eventsHaving work experience on client application like HIS, CPRS, Opera, OrionMail configuration, backup & Troubleshooting on MS Outlook, Exchange and Office 365Providing VC support through MS Teams, Zoom, Cisco Webex and GoTo mettingsHandling incident and Service request over ticketing tool: - Sapphire, ManageEngine, Service-NowHandling citrix like NetScaller, ZscallerHandle with retrospect, Tina backup clientHandle with Cyberoam firewall
Education
10th Class
JAC Board, Ranchi
12th Class
JAC Board, Ranchi
Bachelor of Science
University of Mumbai
Master of Business Administration, IT
Chandigarh University
Languages
Hindi
Fluent
Urdu
Fluent
English
Fluent
Professional Qualification
Diploma in Hardware and Networking
Jetking Learning Centre, 401, Bussa Udyog Bhavan, T.J. Road, Near Sewri Bus Terminus, Sewri (w) Mumbai, Maharashtra - 400015
Personal Information
Date of birth
15 Jan 1990
Father’s Name

Fazlul Rahman Ansari

Nationality

Indian

Marital Status

Married

Gender

Male

Hobbies

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