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  "basics": {
    "name": "Ukalen Govender",
    "label": "Junior Software Developer / IT Support Technician / Graduate IT Analyst",
    "summary": "BSc in IT graduate with strong foundational knowledge in software development, databases, and systems analysis. Experienced in fast-paced, client-focused environments with proven problem-solving and communication skills. Known for a strong work ethic, adaptability, and eagerness to learn. Seeking an entry-level IT role to apply technical expertise and grow within a technology-driven organisation.",
    "location": "South Africa",
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        "network": "GitHub",
        "username": "Ukalen-15",
        "url": "https://github.com/Ukalen-15"
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    {
      "company": "POSWorx",
      "position": "Technical Support",
      "highlights": [
        "Provided remote and onsite technical support for POS systems, resolving software, hardware, and network issues within SLA timeframes",
        "Diagnosed and resolved POS application errors, transaction failures, printing issues, and device connectivity problems",
        "Queried SQL Server databases to investigate data inconsistencies, missing records, and transaction-related errors",
        "Performed data lookups, updates, and corrections using SQL to maintain data accuracy and restore system functionality",
        "Analysed logs and database tables to identify root causes and implement long-term solutions",
        "Installed, configured, and updated POS software, peripherals, and related modules across multiple store environments",
        "Managed system patches, version upgrades, and maintenance tasks to ensure stability and compatibility",
        "Monitored POS system performance and resource usage, applying corrective actions to prevent slowdowns and outages",
        "Delivered clear, professional communication to customers, documenting issues, resolutions, and preventative recommendations",
        "Escalated complex technical problems to development or infrastructure teams with detailed diagnostic information",
        "Logged all support interactions and technical findings in the ticketing system for accurate tracking and reporting",
        "Created internal knowledge-base articles and troubleshooting guides to improve team efficiency",
        "Tested new POS features, patches, and integrations before deployment to ensure smooth rollout",
        "Assisted stores with daily operational tasks such as opening/closing procedures, report generation, and device setup",
        "Ensured POS uptime and reliability during peak trading hours"
      ]
    },
    {
      "company": "Comfort Shooting",
      "position": "Software Development Intern",
      "highlights": [
        "Developed a cross-platform mobile application using React Native (Expo) enabling content creators to upload videos and schedule automated publishing across TikTok, Instagram, and YouTube",
        "Integrated YouTube Data API, Instagram Graph API, and TikTok Video Upload API to support seamless multi-platform video uploads and scheduled posting",
        "Built and maintained the backend using Firebase (Firestore, Authentication, Cloud Storage) to manage user accounts, media assets, and scheduling metadata",
        "Implemented secure API key handling and optimized upload workflows to ensure reliable cross-platform publishing",
        "Collaborated using the company’s GitHub repositories for version control, code reviews, and structured release management",
        "Delivered a fully functional scheduling system that significantly improved creator workflow efficiency and reduced manual posting time"
      ]
    },
    {
      "company": "National Debt Counsellors",
      "position": "Senior Support Consultant",
      "highlights": [
        "Awarded Reckless Lending Consultant of the Year for exceptional performance and compliance excellence",
        "Designed and implemented system-based solutions that streamlined daily operational tasks and reduced processing time",
        "Collaborated closely with the Senior Developer during business–technology initiatives, contributing to requirement discussions and process optimization",
        "Utilised internal systems to manage client data and resolve queries",
        "Maintained accurate digital records and reports",
        "Applied structured problem-solving in a high-pressure environment",
        "Applied analytical thinking to troubleshoot issues and improve processes",
        "Collaborated effectively with team members and management"
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    }
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      "institution": "Richfield",
      "degree": "Bachelor of Science",
      "field": "Information Technology",
      "endDate": "2025",
      "score": "80%"
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    "Java",
    "Python",
    "SQL",
    "MySQL",
    "Git",
    "GitHub",
    "Visual Studio",
    "Power BI",
    "OOP",
    "SDLC",
    "Basic Networking",
    "Cybersecurity Fundamentals",
    "MS Office apps"
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      "name": "Grade 12",
      "description": "Passed with 2 distinctions."
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      "name": "Rivonia Murugan",
      "title": "Data analyst Manager",
      "relationship": "Reference",
      "phone": "078 644-9556"
    },
    {
      "name": "Rivaan Dandaraj",
      "title": "Director",
      "relationship": "Reference",
      "phone": "084 246-3301"
    },
    {
      "name": "Yoshlin Pillay",
      "title": "Senior Manager and Bi Analyst",
      "relationship": "Reference",
      "phone": "071 687-7919"
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      "name": "Rivonia Murugan",
      "title": "Data analyst Manager"
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      "name": "Rivaan Dandaraj",
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    "highestEducation": "Bachelor's"
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