Ukalen Govender

Junior Software Developer / IT Support Technician / Graduate IT Analyst

BSc in IT graduate with strong foundational knowledge in software development, databases, and systems analysis. Experienced in fast-paced, client-focused environments with proven problem-solving and communication skills. Known for a strong work ethic, adaptability, and eagerness to learn. Seeking an entry-level IT role to apply technical expertise and grow within a technology-driven organisation.

South Africa

Language

Skills

Work Experience

Technical Support

POSWorx

Provided remote and onsite technical support for POS systems, resolving software, hardware, and network issues within SLA timeframes
Diagnosed and resolved POS application errors, transaction failures, printing issues, and device connectivity problems
Queried SQL Server databases to investigate data inconsistencies, missing records, and transaction-related errors
Performed data lookups, updates, and corrections using SQL to maintain data accuracy and restore system functionality
Analysed logs and database tables to identify root causes and implement long-term solutions
Installed, configured, and updated POS software, peripherals, and related modules across multiple store environments
Managed system patches, version upgrades, and maintenance tasks to ensure stability and compatibility
Monitored POS system performance and resource usage, applying corrective actions to prevent slowdowns and outages
Delivered clear, professional communication to customers, documenting issues, resolutions, and preventative recommendations
Escalated complex technical problems to development or infrastructure teams with detailed diagnostic information
Logged all support interactions and technical findings in the ticketing system for accurate tracking and reporting
Created internal knowledge-base articles and troubleshooting guides to improve team efficiency
Tested new POS features, patches, and integrations before deployment to ensure smooth rollout
Assisted stores with daily operational tasks such as opening/closing procedures, report generation, and device setup
Ensured POS uptime and reliability during peak trading hours

Software Development Intern

Comfort Shooting

Developed a cross-platform mobile application using React Native (Expo) enabling content creators to upload videos and schedule automated publishing across TikTok, Instagram, and YouTube
Integrated YouTube Data API, Instagram Graph API, and TikTok Video Upload API to support seamless multi-platform video uploads and scheduled posting
Built and maintained the backend using Firebase (Firestore, Authentication, Cloud Storage) to manage user accounts, media assets, and scheduling metadata
Implemented secure API key handling and optimized upload workflows to ensure reliable cross-platform publishing
Collaborated using the company’s GitHub repositories for version control, code reviews, and structured release management
Delivered a fully functional scheduling system that significantly improved creator workflow efficiency and reduced manual posting time

Senior Support Consultant

National Debt Counsellors

Awarded Reckless Lending Consultant of the Year for exceptional performance and compliance excellence
Designed and implemented system-based solutions that streamlined daily operational tasks and reduced processing time
Collaborated closely with the Senior Developer during business–technology initiatives, contributing to requirement discussions and process optimization
Utilised internal systems to manage client data and resolve queries
Maintained accurate digital records and reports
Applied structured problem-solving in a high-pressure environment
Applied analytical thinking to troubleshoot issues and improve processes
Collaborated effectively with team members and management

Skills

C#JavaPythonSQLMySQLGitGitHubVisual StudioPower BIOOPSDLCBasic NetworkingCybersecurity FundamentalsMS Office apps

Education

Bachelor of Science, Information Technology

Richfield

80%

References

Rivonia Murugan

Data analyst Manager

Reference

078 644-9556

Rivaan Dandaraj

Director

Reference

084 246-3301

Yoshlin Pillay

Senior Manager and Bi Analyst

Reference

071 687-7919

Languages

English

Fluent

Academic Projects

Final Year Project – BSc IT

Designed and developed an application using object-oriented principles
Implemented database functionality using SQL
Applied SDLC methodologies from analysis to testing
Produced technical documentation and reports

Grade 12

Passed with 2 distinctions.

Professional Attributes

Strong work ethic and reliability
Quick learner with a growth mindset
Excellent problem-solving ability
Strong communication and interpersonal skills
Time management and ability to work under pressure
Adaptable and committed to continuous improvement

Reference

Rivonia Murugan

Data analyst Manager

Contact number: 078 644-9556

Rivaan Dandaraj

Director

Contact number: 084 246-3301

Yoshlin Pillay

Senior Manager and Bi Analyst

Contact number : 071 687-7919