Ujwal Hamal
Security Officer & Certified Designated Trainer
Hospitality professional with more than a decade of experience in colleague support, coordination and team leadership within luxury hospitality. Currently serving as a Security Officer, Certified Departmental Trainer (CDT) and Acting Supervisor in the absence of the supervisor, as authorized by the Security Manager at Four Seasons Resort at The Pearl-Qatar. Recognized for strong communication, organizational and interpersonal skills, with a passion for employee engagement, learning and development and fostering a positive workplace culture. Eager to leverage extensive people-focused experience in People & Culture Coordinator role.
Street 282, Doha, Doha, Qatar
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Languages
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Skills
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Certifications
Work Experience
Security Officer & Certified Designated Trainer
- Conduct security-related operations and activities throughout the property.
- Take charge of security operations and incidents in the absence of the Security Supervisor.
- Follow up on investigations conducted by security officers, ensuring accuracy, clarity, and completeness of information, as directed by the Head of Security.
- Conduct CCTV surveillance throughout the property to identify and prevent potential security breaches, unlawful activities, or other security concerns.
- Handle telephones calls, emails and glitches, adhering to Four Seasons standards.
- Supporting colleagues with questions, concerns and workplace matters
- Preparing records, reports and documentation
- Remaining calm, professional and objective under pressure
- Ensuring colleagues understand and follow hotel procedures
- Maintain professionalism and confidentiality when handling sensitive situations.
- Conduct training and provide guidance to colleagues and new hires.
Security Officer (Security Dispatcher)
- Dispatch security officers and coordinate field responses to alarms, incidents, and emergencies
- Answer emergency and non-emergency calls, gather critical information and prioritize response actions
- Maintain detailed incident, dispatch, and activity logs in security management software
- Communicate clearly via radio and phone with officers, supervisors, and emergency services
- Verify identities and authorize access per security protocols
- Review incident trends to recommend improvements to post orders and security procedures
Security Officer
- Patrol assigned areas on foot or vehicle to deter theft and vandalism
- Monitor CCTV, alarms, and access control systems, responding promptly to suspicious activity
- Verify identification and credentials, control entry to restricted areas
- Conduct thorough bag, vehicle, and personal searches per company policies
- Write detailed incident and daily activity reports documenting observations and outcomes
- Escort visitors, contractors, and high-value assets safely on premises
- Provide customer service while enforcing rules professionally
Skills
Incident InvestigationThreat AssessmentLeadershipInvestigative SkillsFirst Aid & CPRProblem ResolutionCommunication SkillsMS Office Suite (Word, Excel, PowerPoint)Training & DevelopmentColleague SupportCross-Department CoordinationDocumentation & Record KeepingConflict ResolutionMulticultural Teamwork
Education
Major English
Bal Bidya HSEBS
- Strong foundation in English communication, written communication and interpersonal interaction.
Certifications
PSBD Private Security Business Department
Fire & Safety Training
First Aid & CPR
NSI National Security Institute
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Interests
People & Culture • Learning & Development • Training & Coaching • Employee Engagement • Leadership Development • Cross-Cultural Communication • Continuous Learning