Enthusiastic hospitality professional more than 2 years of experience in high-volume restaurants and specialty coffee shops. Known for excellent customer rapport, upselling ability, and latte making skills.
Skilled in assisting customers professionally, handling billing inquiries, issuing receipts, and ensuring accurate payments while providing friendly and efficient service.
Managed opening and closing procedures including cash reconciliation and stock counting
Successfully completed specialized hospitality training with a prestigious, well-established company, covering advanced menu knowledge, professional service standards, barista skills, and food allergen management.
Experienced in processing cash and card payments, operating point-of-sale (POS) systems, and maintaining accurate transaction records.
Waiter & Barista
Saint's CafeChittagong, Bangladesh
Feb 2024 — May 2025
Handle private dining events for up to 30 guests coordinating with kitchen and cooking teams
Achieve highest upselling revenue in team averaging €200+ in coffee recommendations per shift
Serve 60+ covers per shift in fine-dining environment maintaining 4.8/5 guest satisfaction
Skills
Customer ServiceUpsellingAllergen AwarenessSCA Barista L2POS SystemsCash HandlingAttention to DetailProblem-Solving