{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Tshidi Nicole Motlamelle",
    "label": "SALES ASSISTANT",
    "summary": "Customer-focused professional with 19 years of experience in customer and guest services, proficient in essential tools and specialized hospitality software. Currently pursuing a Bachelor of Economic Science, eager to leverage skills and passion for excellence in a dynamic team.",
    "location": "17 Hurricane Street, Rhodesfield, Kempton Park, 1619"
  },
  "work": [
    {
      "company": "data-base",
      "position": "Equee Training",
      "highlights": [
        "Conference, Group Bookings or Functions: • To be the Mint hosts for on hand Health & Safety Training for all conference bookings and functions • To ensure that all is in place and Customer Service compliance is met with each function or conference.",
        "• To be present for set of and strike down of all functions, events and conferences",
        "• To manage the entire group booking process making it a seamless interaction with Mint Hotels",
        "• To work closely with The GM of the property for any correspondence, restaurant booking and additional amenities"
      ]
    },
    {
      "company": "MINT Hotels",
      "position": "Group Sales Manager",
      "location": "Sandton, Johannesburg",
      "startDate": "2023-04",
      "endDate": "2023-07",
      "highlights": [
        "Oversaw corporate, function, and group bookings for Mint Hotels Group",
        "Identified new markets and business opportunities to boost sales",
        "Conducted daily sales calls and organized site inspections for corporate clients",
        "Built long-term business relationships and improved customer retention",
        "Collaborated with marketing team and general managers on sales strategies",
        "Reconciled sales expenses and liaised with service providers",
        "Supported sponsorships and maximized marketing budget",
        "Hosted and managed conference bookings and functions",
        "Handled social media management to increase brand visibility"
      ]
    },
    {
      "company": "WE ARE EGG",
      "position": "Sales Assistant (Retail Associate)",
      "location": "Rosebank, Johannesburg",
      "startDate": "2022-11",
      "endDate": "2023-03",
      "highlights": [
        "Assisted customers with their shopping, representing the EGG brand and partners",
        "Maximized revenue by ensuring store and department standards were maintained",
        "Ensured all stock was correctly priced and the department fully stocked",
        "Reported on individual sales and store performance against projected targets"
      ]
    },
    {
      "company": "EDCON",
      "position": "Clerk Supply Chain Admin",
      "location": "Crown Mines, Johannesburg",
      "startDate": "2020-01",
      "endDate": "2020-03",
      "highlights": [
        "Administered and maintained BBBEE statistics",
        "Assisted with supply chain reports and analysis",
        "Collated and archived BBBEE stats and supplier contracts"
      ]
    },
    {
      "company": "Lapeng la Kgotso",
      "position": "Admin Assistant and Home Daily Operations",
      "location": "Daveyton, Johannesburg",
      "startDate": "2016-06",
      "endDate": "2020-01",
      "highlights": [
        "Assisted with administrative duties including registration of dependants",
        "Liaised with external stakeholders for donations",
        "Managed cooking and serving for children"
      ]
    },
    {
      "company": "Intercontinental Sandton Towers",
      "position": "Front Office Night and VIP Floor Receptionist",
      "location": "Sandton, Johannesburg",
      "startDate": "2013-04",
      "endDate": "2016-08",
      "highlights": [
        "Managed late check-ins and early checkouts ensuring seamless operations",
        "Prepared daily reports and balanced reconciliation of house accounts",
        "Supervised VIP lounge and coordinated amenities with butlers",
        "Made follow-up and courtesy calls to in-house VIPs",
        "Compiled detailed handover reports for shift transitions"
      ]
    },
    {
      "company": "Peermont Emperor's Palace",
      "position": "Hotel Front Office Supervisor",
      "location": "Kempton Park, Johannesburg",
      "startDate": "2009-09",
      "endDate": "2011-08",
      "highlights": [
        "Supervised front desk operations and employee management",
        "Compiled and submitted financial reports and statistics",
        "Updated and distributed VIP reports to executive management",
        "Followed up on VIP requests to ensure exceptional service",
        "Allocated rooms to maximize occupancy and guest satisfaction",
        "Facilitated employee training to elevate service standards",
        "Managed master float and conducted daily cash-ups",
        "Acted as Manager on Duty during senior management absence"
      ]
    },
    {
      "company": "Peermont Emperor's Palace",
      "position": "Group Reservationist",
      "location": "Kempton Park, Johannesburg",
      "startDate": "2009-01",
      "endDate": "2009-09",
      "highlights": [
        "Maximized occupancy by efficiently managing reservations",
        "Created and managed room blocks using Opera system",
        "Coordinated with groups and conventions for seamless operations",
        "Allocated rooms strategically to meet guest and hotel needs",
        "Reconciled group accounts and sent detailed reports to clients"
      ]
    },
    {
      "company": "Peermont Emperor's Palace",
      "position": "STO Group Reservationist",
      "location": "Kempton Park, Johannesburg",
      "startDate": "2008-01",
      "endDate": "2009-01",
      "highlights": [
        "Maximized occupancy through strategic planning and coordination",
        "Created and managed reservation blocks using Opera system",
        "Collaborated with tour operators for group requests and VIP coordination",
        "Communicated group requests to relevant departments promptly",
        "Compiled organized group files for seamless operations",
        "Met and greeted groups upon arrival providing exceptional hospitality"
      ]
    },
    {
      "company": "Peermont Emperor's Palace",
      "position": "FIT Reservationist",
      "location": "Kempton Park, Johannesburg",
      "startDate": "2007-09",
      "endDate": "2008-01",
      "highlights": [
        "Managed reservations efficiently using property management system",
        "Confirmed reservations through email, phone, and fax",
        "Followed up on tentative bookings and overdue deposits",
        "Resolved overbookings promptly and adhered to company policies",
        "Maximized occupancy levels and coordinated prepayments with finance"
      ]
    },
    {
      "company": "Peermont Emperor's Palace",
      "position": "Front Office Receptionist and Guest Relations",
      "location": "Kempton Park, Johannesburg",
      "startDate": "2005-09",
      "endDate": "2007-09",
      "highlights": [
        "Welcomed guests warmly on arrival and adhered to check-in/out procedures",
        "Maintained accurate guest profiles and a clean foyer",
        "Addressed guest requests promptly and reviewed daily management handovers",
        "Conducted daily shift audits of guest accounts and protected company assets",
        "Acquired in-depth knowledge of hotel services and facilities"
      ]
    }
  ],
  "education": [
    {
      "institution": "UNISA, Johannesburg",
      "degree": "Bachelor of Economic Science"
    },
    {
      "institution": "Stanford Computer & Business College, Benoni",
      "degree": "National Certificate",
      "endDate": "2005"
    },
    {
      "institution": "Stanford Computer & Business College, Benoni",
      "degree": "End-User Certificate",
      "endDate": "2005"
    },
    {
      "institution": "The Voice Clinic, Kempton Park, Johannesburg",
      "degree": "Higher National Certificate",
      "endDate": "2005"
    },
    {
      "institution": "KAVAN Consultants (THETA Services Accredited), Kempton Park, Johannesburg",
      "degree": "Higher National Certificate",
      "endDate": "2010"
    }
  ],
  "skills": [
    "Excel",
    "PowerPoint",
    "Outlook",
    "Micro Opera",
    "King Fisher Micros Fidelio",
    "Roomrackoon",
    "Health & Safety",
    "Customer Service",
    "Call Centre",
    "Supervisory Development"
  ],
  "languages": [
    {
      "language": "Sesotho",
      "fluency": "Fluent"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "IsiZulu",
      "fluency": "Fluent"
    },
    {
      "language": "Setswana",
      "fluency": "Fluent"
    },
    {
      "language": "IsiXhosa",
      "fluency": "Fluent"
    },
    {
      "language": "Sepedi",
      "fluency": "Fluent"
    },
    {
      "language": "Afrikaans",
      "fluency": "Fluent"
    }
  ],
  "interests": [
    "Tennis and Volunteering",
    "Tennis and Volunteering mainly in sport development for children in my community"
  ],
  "x-customSections": [
    {
      "name": "Education",
      "items": [
        {
          "name": "Bachelor of Economic Science (In Progress)",
          "summary": "UNISA, Johannesburg"
        },
        {
          "name": "National Certificate Tourism",
          "summary": "Stanford Computer & Business College, Benoni · 2005",
          "date": "2005"
        },
        {
          "name": "End-User Certificate",
          "summary": "Stanford Computer & Business College, Benoni · 2005",
          "date": "2005"
        },
        {
          "name": "Higher National Certificate",
          "summary": "The Voice Clinic, Kempton Park, Johannesburg · 2005",
          "highlights": [
            "Completed an internal Call Centre/Telepersonality training program",
            "Training conducted by The Voice Clinic through an external partnership"
          ],
          "date": "2005"
        }
      ]
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Equee Training",
      "data-base",
      "Group Sales Manager",
      "MINT Hotels",
      "Sales Assistant (Retail Associate)",
      "WE ARE EGG",
      "Clerk Supply Chain Admin",
      "EDCON",
      "Admin Assistant and Home Daily Operations",
      "Lapeng la Kgotso",
      "Front Office Night and VIP Floor Receptionist",
      "Intercontinental Sandton Towers",
      "Hotel Front Office Supervisor",
      "Peermont Emperor's Palace",
      "Group Reservationist",
      "STO Group Reservationist",
      "FIT Reservationist",
      "Front Office Receptionist and Guest Relations",
      "Excel",
      "PowerPoint",
      "Outlook",
      "Micro Opera",
      "King Fisher Micros Fidelio",
      "Roomrackoon",
      "Health & Safety",
      "Customer Service",
      "Call Centre",
      "Supervisory Development",
      "Sesotho",
      "English",
      "IsiZulu",
      "Setswana",
      "IsiXhosa",
      "Sepedi",
      "Afrikaans",
      "Tennis and Volunteering",
      "Bachelor of Economic Science (In Progress)",
      "UNISA, Johannesburg",
      "National Certificate Tourism",
      "Stanford Computer & Business College, Benoni",
      "End-User Certificate",
      "Higher National Certificate",
      "The Voice Clinic, Kempton Park, Johannesburg",
      "SALES ASSISTANT"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/tshidinicole-motlamelle/cv.json",
    "lastModified": "2026-09-06T16:12:30.340Z",
    "generator": "FreeCV.org"
  }
}