Tshidi Nicole Motlamelle

SALES ASSISTANT

Customer-focused professional with 19 years of experience in customer and guest services, proficient in essential tools and specialized hospitality software. Currently pursuing a Bachelor of Economic Science, eager to leverage skills and passion for excellence in a dynamic team.

17 Hurricane Street, Rhodesfield, Kempton Park, 1619
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Languages
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Skills
Work Experience
Equee Training
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  • Conference, Group Bookings or Functions: • To be the Mint hosts for on hand Health & Safety Training for all conference bookings and functions • To ensure that all is in place and Customer Service compliance is met with each function or conference.
  • • To be present for set of and strike down of all functions, events and conferences
  • • To manage the entire group booking process making it a seamless interaction with Mint Hotels
  • • To work closely with The GM of the property for any correspondence, restaurant booking and additional amenities
Group Sales Manager
MINT HotelsSandton, Johannesburg
Apr 2023 — Jul 2023
  • Oversaw corporate, function, and group bookings for Mint Hotels Group
  • Identified new markets and business opportunities to boost sales
  • Conducted daily sales calls and organized site inspections for corporate clients
  • Built long-term business relationships and improved customer retention
  • Collaborated with marketing team and general managers on sales strategies
  • Reconciled sales expenses and liaised with service providers
  • Supported sponsorships and maximized marketing budget
  • Hosted and managed conference bookings and functions
  • Handled social media management to increase brand visibility
Sales Assistant (Retail Associate)
WE ARE EGGRosebank, Johannesburg
Nov 2022 — Mar 2023
  • Assisted customers with their shopping, representing the EGG brand and partners
  • Maximized revenue by ensuring store and department standards were maintained
  • Ensured all stock was correctly priced and the department fully stocked
  • Reported on individual sales and store performance against projected targets
Clerk Supply Chain Admin
EDCONCrown Mines, Johannesburg
Jan 2020 — Mar 2020
  • Administered and maintained BBBEE statistics
  • Assisted with supply chain reports and analysis
  • Collated and archived BBBEE stats and supplier contracts
Admin Assistant and Home Daily Operations
Lapeng la KgotsoDaveyton, Johannesburg
Jun 2016 — Jan 2020
  • Assisted with administrative duties including registration of dependants
  • Liaised with external stakeholders for donations
  • Managed cooking and serving for children
Front Office Night and VIP Floor Receptionist
Intercontinental Sandton TowersSandton, Johannesburg
Apr 2013 — Aug 2016
  • Managed late check-ins and early checkouts ensuring seamless operations
  • Prepared daily reports and balanced reconciliation of house accounts
  • Supervised VIP lounge and coordinated amenities with butlers
  • Made follow-up and courtesy calls to in-house VIPs
  • Compiled detailed handover reports for shift transitions
Hotel Front Office Supervisor
Peermont Emperor's PalaceKempton Park, Johannesburg
Sep 2009 — Aug 2011
  • Supervised front desk operations and employee management
  • Compiled and submitted financial reports and statistics
  • Updated and distributed VIP reports to executive management
  • Followed up on VIP requests to ensure exceptional service
  • Allocated rooms to maximize occupancy and guest satisfaction
  • Facilitated employee training to elevate service standards
  • Managed master float and conducted daily cash-ups
  • Acted as Manager on Duty during senior management absence
Group Reservationist
Peermont Emperor's PalaceKempton Park, Johannesburg
Jan 2009 — Sep 2009
  • Maximized occupancy by efficiently managing reservations
  • Created and managed room blocks using Opera system
  • Coordinated with groups and conventions for seamless operations
  • Allocated rooms strategically to meet guest and hotel needs
  • Reconciled group accounts and sent detailed reports to clients
STO Group Reservationist
Peermont Emperor's PalaceKempton Park, Johannesburg
Jan 2008 — Jan 2009
  • Maximized occupancy through strategic planning and coordination
  • Created and managed reservation blocks using Opera system
  • Collaborated with tour operators for group requests and VIP coordination
  • Communicated group requests to relevant departments promptly
  • Compiled organized group files for seamless operations
  • Met and greeted groups upon arrival providing exceptional hospitality
FIT Reservationist
Peermont Emperor's PalaceKempton Park, Johannesburg
Sep 2007 — Jan 2008
  • Managed reservations efficiently using property management system
  • Confirmed reservations through email, phone, and fax
  • Followed up on tentative bookings and overdue deposits
  • Resolved overbookings promptly and adhered to company policies
  • Maximized occupancy levels and coordinated prepayments with finance
Front Office Receptionist and Guest Relations
Peermont Emperor's PalaceKempton Park, Johannesburg
Sep 2005 — Sep 2007
  • Welcomed guests warmly on arrival and adhered to check-in/out procedures
  • Maintained accurate guest profiles and a clean foyer
  • Addressed guest requests promptly and reviewed daily management handovers
  • Conducted daily shift audits of guest accounts and protected company assets
  • Acquired in-depth knowledge of hotel services and facilities
Skills
ExcelPowerPointOutlookMicro OperaKing Fisher Micros FidelioRoomrackoonHealth & SafetyCustomer ServiceCall CentreSupervisory Development
Education
Bachelor of Economic Science
UNISA, Johannesburg
National Certificate
Stanford Computer & Business College, Benoni
End-User Certificate
Stanford Computer & Business College, Benoni
Higher National Certificate
The Voice Clinic, Kempton Park, Johannesburg
Higher National Certificate
KAVAN Consultants (THETA Services Accredited), Kempton Park, Johannesburg
Languages
Sesotho
Fluent
English
Fluent
IsiZulu
Fluent
Setswana
Fluent
IsiXhosa
Fluent
Sepedi
Fluent
Afrikaans
Fluent
Hobbies
Tennis and Volunteering

Mainly in sport development for children in my community

Tennis and Volunteering mainly in sport development for children in my community
Education
Bachelor of Economic Science (In Progress)
UNISA, Johannesburg
National Certificate Tourism
Stanford Computer & Business College, Benoni
2005
End-User Certificate
Stanford Computer & Business College, Benoni
2005
Higher National Certificate
The Voice Clinic, Kempton Park, Johannesburg
2005
  • Completed an internal Call Centre/Telepersonality training program
  • Training conducted by The Voice Clinic through an external partnership
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