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  "basics": {
    "name": "Trupti Janala",
    "summary": "Business-operations professional with 5+ years’ experience in trust & safety and insurance operations. Skilled in compliance-focused content moderation, end-to-end document processing, and process optimization. Currently completing an MSc in Business Analytics at Dublin Business School, adept in SQL, Excel, Power BI, and basic Python, aiming to secure an analytics or operations role.",
    "location": "Dublin 18 D18 FY9R, Ireland"
  },
  "work": [
    {
      "company": "The Blueberry Trails",
      "position": "Digital Marketing Executive",
      "location": "Mumbai, Maharashtra",
      "startDate": "2017-10",
      "endDate": "2018-01",
      "highlights": [
        "Created and managed engaging content across social media platforms, improving brand visibility and audience engagement using tools such as Instagram and Hootsuite",
        "Planned and executed digital marketing campaigns through Facebook Ads Manager, contributing to increased customer interaction and reach",
        "Monitored website and campaign performance using Google Analytics, providing insights and recommendations for optimization",
        "Designed visually appealing marketing content using Canva to support campaigns and promotions",
        "Applied basic SEO techniques and keyword research to improve online visibility and search performance",
        "Assisted in developing promotional strategies for travel packages and collaborated with cross-functional teams to implement creative marketing ideas"
      ]
    },
    {
      "company": "Accenture",
      "position": "Trust & Safety Analyst",
      "location": "Mumbai, Maharashtra",
      "startDate": "2018-03",
      "endDate": "2023-02",
      "highlights": [
        "Reviewed and moderated advertisements on Meta Platforms to ensure compliance with platform policies and community standards",
        "Evaluated ad content and made appropriate decisions based on established SOPs and guidelines",
        "Identified policy violations and took necessary actions to maintain platform safety and integrity",
        "Utilized internal tools such as SRT (Specialized Review Tool) to review, document, and track decisions",
        "Maintained high accuracy and consistency while meeting performance and quality targets",
        "Collaborated with team members and adhered to regular updates in policies and review procedures"
      ]
    },
    {
      "company": "Accenture",
      "position": "Insurance Operations Associate",
      "location": "Mumbai, Maharashtra",
      "startDate": "2023-05",
      "endDate": "2024-02",
      "highlights": [
        "Processed and reviewed group insurance documents for a US-based client, ensuring accuracy and compliance with company guidelines",
        "Handled various document types including enrollments, claims, and other policy-related requests, routing and processing them accordingly",
        "Worked within the Captiva team to efficiently manage document verification and workflow processing",
        "Utilized tools such as H2 and Velocity 3 to track, process, and update records",
        "Maintained high attention to detail while meeting productivity and quality targets",
        "Ensured timely processing of documents while adhering to strict service level agreements (SLAs)"
      ]
    }
  ],
  "education": [
    {
      "institution": "Dublin Business School",
      "degree": "Master of Science",
      "field": "Business Analytics",
      "startDate": "2024-01",
      "endDate": "2025-05",
      "score": "Pass With 53.78%"
    },
    {
      "institution": "K.G. Joshi College of Arts & N.G. Bedekar College of Commerce",
      "degree": "Bachelor of Commerce",
      "field": "Banking and Insurance",
      "startDate": "2014-08",
      "endDate": "2017-06",
      "score": "Grade B"
    }
  ],
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    "Excel",
    "Power BI",
    "Automation",
    "Document Processing",
    "Compliance",
    "Content Moderation",
    "Cross-Functional Collaboration",
    "Data Analytics"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Highly proficient"
    }
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Master's"
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