Tracey Steenkamp
Technical & Billing Support Agent
Customer‑focused support professional with experience in technical troubleshooting, billing queries, and customer consultancy. Skilled in MS Office Suite, conflict resolution, and clear telephonic communication. Adept at restoring technology, managing customer accounts, and documenting interactions with accuracy. Strong technical curiosity and willingness to use AI tools to work smarter, ensuring efficient problem‑solving and exceptional service delivery. Background in digital systems, fashion design, and office administration adds creativity and adaptability to remote support environments.
0+
Years experience
0
Languages
0
Skills
Work Experience
Promotions
Special Events
2001 — 2010Cape Town
- Engaged with customers to represent brands at events, building brand visibility through direct interaction.
- Practiced objection handling and conflict resolution
- Developed strong interpersonal and consultancy skills
Senior Sales Person
Zoot Clothing
Jan 2001 — Mar 2002Cape Town
- Provided front‑line customer support and sales assistance
- Managed billing transactions and maintained accurate records
- Ensured positive customer experiences through product knowledge
Membership Consultant / Promoter
Phezulu Bar & Brubar Urban Nightlife
May 2012 — Oct 2012Cape Town
- Delivered customer service in a fast‑paced environment
- Promoted memberships and handled customer objections tactfully
- Strengthened communication and persuasion skills
Booking Consultant
Club Leisure Group / Lifestyles Promotions
Apr 2012 — Jul 2012Cape Town
- Assisted customers with reservations and account queries
- Resolved objections and provided clear telephonic support
- Documented customer interactions in booking systems
Customer Consultant
Lamb’s Chemicals
Dec 2013 — Apr 2014Cape Town
- Handled customer queries with professionalism and clear communication
- Supported billing and account management tasks, ensuring accuracy
- Built strong client relationships through attentive service
Skills
Customer ServiceTechnical TroubleshootingBilling and Account ManagementConflict ResolutionClear CommunicationMS Office Suite ProficiencyUse of AI Tools for Problem-Solving
Education
Matric, High School
Sans Souci Girls’ High School
Certificate, Computer Course
Pentec Computer Course
Entrepreneurship & Small Business Management N3/NSC
Cape College
Certificate, Information Processing & Software Applications
Access Computer Training
Certificate, Web Development
RLabs Academy
Diploma, Blogging & Content Marketing
SHAW Academy
Certifications
N3/ NSC
Cape College
Languages
English
Fluent
Afrikaans
Fluent
References available upon request.