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    "name": "Tonya Johnson",
    "label": "Client Relations Specialist",
    "summary": "Dedicated and compassionate professional with a strong background in education and customer service. Skilled in building positive relationships, organizing tasks, and fostering student and member success. Eager to bring a customer-focused approach to a dynamic organization dedicated to delivering exceptional care, support, and positive outcomes.",
    "location": "Burlington, NC"
  },
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    {
      "company": "Ignite Reading",
      "position": "Reading Tutor",
      "location": "Remote",
      "startDate": "2024-01",
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      "highlights": [
        "•Delivered one-on-one reading instruction, tailoring lessons to each student’s needs.",
        "•Cultivated a patient and supportive learning environment, driving student confidence and growth.",
        "•Applied critical thinking to monitor progress and adjust instruction for optimal outcomes.",
        "•Collaborated closely with internal support teams to implement interventions."
      ]
    },
    {
      "company": "Alamance County Schools System",
      "position": "Substitute Teacher",
      "location": "Burlington, NC",
      "startDate": "2017-10",
      "endDate": "2024-03",
      "highlights": [
        "•Implemented and adapted lesson plans to maintain continuity in instruction across grades K–12.",
        "•Prepared classroom environments that promoted safety, inclusion, and focused learning.",
        "•Provided individualized tutoring, mentoring, and academic support.",
        "•Maintained proactive classroom management, fostering discipline and engagement"
      ]
    },
    {
      "company": "Mykonos Grill",
      "position": "Server",
      "location": "Graham, NC",
      "startDate": "2015-09",
      "endDate": "2018-06",
      "highlights": [
        "•Delivered prompt, courteous service, ensuring every guest had a positive dining experience.",
        "•Managed table settings, coordinated with kitchen staff, and ensured timely service.",
        "•Listened attentively to guest concerns, resolving issues promptly.",
        "•Prepared for large parties, coordinated reservations, and supported team success."
      ]
    }
  ],
  "education": [
    {
      "institution": "Northeast Guilford High School",
      "degree": "High School Diploma",
      "startDate": "2000",
      "endDate": "2004"
    }
  ],
  "skills": [
    "Verbal and Written Communication",
    "Organizational Abilities",
    "Classroom Management",
    "Creative Problem-Solving",
    "Self-Motivated",
    "Conflict Resolution",
    "Safety Awareness",
    "Relationship Building and Management"
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  "certificates": [
    {
      "name": "Dental Assisting",
      "issuer": "NCDATS",
      "date": "2011"
    },
    {
      "name": "NC Effective Substitute Training",
      "issuer": "Alamance Community College",
      "date": "2017"
    },
    {
      "name": "Science of Reading Certification",
      "issuer": "Ignite Reading",
      "date": "2024"
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
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