Customer-focused receptionist and sales assistant with experience in cash handling, phone support and front-desk operations. Also experienced in stock-taking, merchandising and upselling.
Maintained reception area by keeping it clean and presenting it with a welcoming appearance.
Answered phone calls from customers regarding pitch and party reservations.
Handled customer questions with polite and clear communication.
Experience in training in new members of the team, showing them how every shift should go and what is expected of them.
Processed sales transactions through both cash and card methods.
Kept in contact with customers through phone calls to confirm details and arrangements for pitch and party reservations.
Maintained stock levels in confectionery and drink areas to ensure availability for customers.
Made sure the customer toilets were clean and presentable.
Sales Assistant
DealzCarlow, Ireland
Nov 2023 — Feb 2024
Proactively upsold and promoted discounted products to enhance customer shopping experience.
Handled cash and card transactions proficiently.
Processed customer payments at the register efficiently.
Adapted to various roles during shifts, including stocking, merchandising, managing self-checkout transactions, and providing customer service at tills.
Adept at working under pressure, especially in the busy festive period.
Worked well as part of a team usually with 5 or more co-workers throughout my shifts.
Sales Assistant
ApplegreenNewbridge, Ireland
Oct 2022 — Nov 2023
Understood sales procedures for age-restricted products, ensuring compliance with regulations., (alcohol, tobacco products such as cigarettes and vapes), and thoroughly verifying the customer's age.
Assisted customers with product selection and car-related questions, (such as what coolants to use, differences between eco-friendly fuel and ordinary fuel, etc.)
Trained in supervisory duties, including restocking alcohol, cigarettes, and scratchcards, cash counting, and documenting fridge temperature differences.
Monitored stock levels and merchandised products regularly throughout shifts.
Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and re-organising product baskets.
Trained in the daily financial accounting of the store, bank depositary and ATM reading/stocking.
Afterschool Teaching Assistant
Tots CrécheNewbridge, Ireland
Aug 2021 — Aug 2022
Supervised a group of 10-15 children in an after-school program setting.
Led group games, arts projects and outdoor recreation.
Assisted students with homework assignments.
Monitored student behavior and enforced classroom and site rules.
Helped the teacher prepare activity materials and organize classroom supplies.
Documented attendance, incidents and daily program notes.
Maintained clean, safe and organised playrooms and equipment throughout shifts.
Cleaned and sanitised play areas after each activity to ensure a safe environment for children.
Conducted thorough cleaning of children's bathrooms, play areas, and tables at day's end to maintain hygiene standards.
Skills
Customer ServiceSales TechniquesCash HandlingAdministrative WorkStocking & MerchandisingHygiene & MaintenanceVerbal CommunicationStress ManagementRational & Logical Decision-MakingCan work alone and as part of a teamEasy to work with
Education
Bachelor of Arts & Humanities, History & Psychology
St. Patrick's, Carlow College
2022 — Expected 20262.2 (58%)
Second Class Hons 2.2 (58% Average Grade Over 4 Years.)
Double Major in History and Psychology (80 ECTS in History and 85 ECTS in Psychology.)