{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Tobias Steenbergen",
    "label": "Customer service Agent",
    "image": "https://freecv.org/i/avatars/64b85a21-c9aa-4b4c-b2f0-7a2910f5ce42/avatar.webp?t=1786395117355",
    "summary": "A sunny presence at work. Skilled in customer service, Experienced retail assistant and sales manager at stores. Customer- and goal-oriented, proactive and always ready to help where needed.",
    "location": "Barcelona Spain"
  },
  "work": [
    {
      "company": "Concentrix",
      "position": "Customer service / Post sales agent",
      "location": "Barcelona Spain",
      "startDate": "2024-07",
      "endDate": "2025-08",
      "highlights": [
        "Handled a wide range of customer enquiries about orders via email and telephone.",
        "Registered and processed customer data in the CRM system.",
        "Resolved complaints and ensured customer satisfaction.",
        "Advised customers on products and services.",
        "Processed returns.",
        "Collaborated with other departments to resolve issues correctly.",
        "Trained new colleagues.",
        "Monitored and resolved open cases and provided feedback to customers.",
        "Maintained service level targets."
      ]
    },
    {
      "company": "Majorel",
      "position": "Content Moderator",
      "location": "Barcelona, Spain",
      "startDate": "2021-10",
      "endDate": "2024-07",
      "highlights": [
        "Contributed to creating a safe environment for users of a social media platform.",
        "Quickly and accurately reviewed large volumes of content.",
        "Identified and removed inappropriate content.",
        "Managed stressful situations involving sensitive or disturbing material.",
        "Labelled content according to hundreds of guidelines.",
        "Kept up to date with changes in moderation policies.",
        "Coordinated with teams across regions to ensure consistent moderation.",
        "Reported recurring trends and issues.",
        "Supported development and improvement of moderation processes.",
        "Assisted in training new moderators."
      ]
    },
    {
      "company": "Newco",
      "position": "Customer Service / Cardstop / Cardholders",
      "location": "Barcelona, Spain",
      "startDate": "2018-10",
      "endDate": "2021-10",
      "highlights": [
        "Blocked lost or stolen bank cards for various banks by telephone.",
        "Provided information about credit‑card transactions.",
        "Assisted customers with suspected fraud cases.",
        "Supported customers with technical issues related to payment terminals (hardware/software).",
        "Responded to customer enquiries via email and telephone.",
        "Registered and processed customer data in the CRM system.",
        "Resolved complaints and ensured customer satisfaction.",
        "Advised customers on products and services.",
        "Assisted with software updates.",
        "Monitored service level agreements and ensured timely resolution.",
        "Attended training to increase product technical knowledge.",
        "Analysed technical faults and provided quick fixes.",
        "Escalated complex issues to other departments."
      ]
    },
    {
      "company": "The New Balance",
      "position": "Coffeeshop assistent",
      "location": "Zwolle, Netherlands",
      "startDate": "2014-10",
      "endDate": "2018-09",
      "highlights": [
        "Served customers and managed high customer flows.",
        "Maintained a clean and welcoming environment.",
        "Accurately handled transactions.",
        "Improved customer satisfaction through efficient, friendly service.",
        "Trained new staff.",
        "Prepared hot and cold drinks.",
        "Performed social/community tasks, administrative duties and calculations.",
        "Financial and Administrative Tasks"
      ]
    },
    {
      "company": "Tommies Skateshop",
      "position": "Store Manager",
      "location": "Zwolle Netherlands",
      "startDate": "2012-01",
      "endDate": "2014-09",
      "highlights": [
        "Sales and duties.",
        "Purchasing and assortment planning.",
        "Financial and administrative tasks.",
        "Organised promotional events.",
        "Maintained a loyal customer base.",
        "Supervised interns.",
        "Ensured a tidy shop appearance and positive supplier relations.",
        "Managed a skateboard team."
      ]
    },
    {
      "company": "ISS Facility services",
      "position": "Facility services",
      "location": "Zwolle, Netherlands",
      "startDate": "2008-01",
      "endDate": "2012-01",
      "highlights": [
        "Maintained a clean and organised office building.",
        "Support duties in the mailroom.",
        "Prepared rooms and meeting spaces for use.",
        "Connected equipment for events.",
        "Welcomed visitors.",
        "Expedition duties.",
        "Fixed copier and similar faults.",
        "Assembled/disassembled furniture."
      ]
    },
    {
      "company": "Various Companys",
      "position": "Various Roles",
      "location": "Zwolle, Netherlands",
      "startDate": "1998-08",
      "endDate": "2012-01",
      "highlights": [
        "Hospital cleaner, Isala Clinics, Zwolle.",
        "Train cleaner, Zwolle.",
        "Screen printer / polyester worker, Polomnis, Kampen.",
        "Frozen goods warehouse operative, Schuitema, Raalte.",
        "Contact centre agent / Taxi dispencer, Conexxion Taxi Services, IJsselmuiden, The Netherlands"
      ]
    }
  ],
  "education": [
    {
      "institution": "Hanze College",
      "degree": "Secondary vocational education",
      "field": "Retail",
      "startDate": "1996",
      "endDate": "1998"
    }
  ],
  "skills": [
    "•\tSocial \t•\tCreative \t•\tEmpathetic \t•\tPositive \t•\tDetermined \t•\tAdaptable \t•\tEager to learn"
  ],
  "languages": [
    {
      "language": "Dutch",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "projects": [
    {
      "name": "Houtmood Wheels",
      "description": "Hobby/Passion based Skateboard wheel brand.",
      "highlights": [
        "Wheels sold in Skatestores across Europe",
        "Made several promotion Videos"
      ]
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Customer service / Post sales agent",
      "Concentrix",
      "Content Moderator",
      "Majorel",
      "Customer Service / Cardstop / Cardholders",
      "Newco",
      "Coffeeshop assistent",
      "The New Balance",
      "Store Manager",
      "Tommies Skateshop",
      "Facility services",
      "ISS Facility services",
      "Various Roles",
      "Various Companys",
      "Retail",
      "Dutch",
      "English",
      "Customer service Agent"
    ],
    "yearsOfExperience": 28,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/tobias-steenbergen/cv.json",
    "lastModified": "2026-08-10T20:51:57.383Z",
    "generator": "FreeCV.org"
  }
}