Tobias Steenbergen
Customer service Agent
A sunny presence at work. Skilled in customer service, Experienced retail assistant and sales manager at stores. Customer- and goal-oriented, proactive and always ready to help where needed.
Barcelona Spain
0+
Years experience
0
Project
0
Languages
Work Experience
Customer service / Post sales agent
Concentrix
Jul 2024 — Aug 2025Barcelona Spain
- Handled a wide range of customer enquiries about orders via email and telephone.
- Registered and processed customer data in the CRM system.
- Resolved complaints and ensured customer satisfaction.
- Advised customers on products and services.
- Processed returns.
- Collaborated with other departments to resolve issues correctly.
- Trained new colleagues.
- Monitored and resolved open cases and provided feedback to customers.
- Maintained service level targets.
Content Moderator
Majorel
Oct 2021 — Jul 2024Barcelona, Spain
- Contributed to creating a safe environment for users of a social media platform.
- Quickly and accurately reviewed large volumes of content.
- Identified and removed inappropriate content.
- Managed stressful situations involving sensitive or disturbing material.
- Labelled content according to hundreds of guidelines.
- Kept up to date with changes in moderation policies.
- Coordinated with teams across regions to ensure consistent moderation.
- Reported recurring trends and issues.
- Supported development and improvement of moderation processes.
- Assisted in training new moderators.
Customer Service / Cardstop / Cardholders
Newco
Oct 2018 — Oct 2021Barcelona, Spain
- Blocked lost or stolen bank cards for various banks by telephone.
- Provided information about credit‑card transactions.
- Assisted customers with suspected fraud cases.
- Supported customers with technical issues related to payment terminals (hardware/software).
- Responded to customer enquiries via email and telephone.
- Registered and processed customer data in the CRM system.
- Resolved complaints and ensured customer satisfaction.
- Advised customers on products and services.
- Assisted with software updates.
- Monitored service level agreements and ensured timely resolution.
- Attended training to increase product technical knowledge.
- Analysed technical faults and provided quick fixes.
- Escalated complex issues to other departments.
Coffeeshop assistent
The New Balance
Oct 2014 — Sep 2018Zwolle, Netherlands
- Served customers and managed high customer flows.
- Maintained a clean and welcoming environment.
- Accurately handled transactions.
- Improved customer satisfaction through efficient, friendly service.
- Trained new staff.
- Prepared hot and cold drinks.
- Performed social/community tasks, administrative duties and calculations.
- Financial and Administrative Tasks
Store Manager
Tommies Skateshop
Jan 2012 — Sep 2014Zwolle Netherlands
- Sales and duties.
- Purchasing and assortment planning.
- Financial and administrative tasks.
- Organised promotional events.
- Maintained a loyal customer base.
- Supervised interns.
- Ensured a tidy shop appearance and positive supplier relations.
- Managed a skateboard team.
Facility services
ISS Facility services
Jan 2008 — Jan 2012Zwolle, Netherlands
- Maintained a clean and organised office building.
- Support duties in the mailroom.
- Prepared rooms and meeting spaces for use.
- Connected equipment for events.
- Welcomed visitors.
- Expedition duties.
- Fixed copier and similar faults.
- Assembled/disassembled furniture.
Various Roles
Various Companys
Aug 1998 — Jan 2012Zwolle, Netherlands
- Hospital cleaner, Isala Clinics, Zwolle.
- Train cleaner, Zwolle.
- Screen printer / polyester worker, Polomnis, Kampen.
- Frozen goods warehouse operative, Schuitema, Raalte.
- Contact centre agent / Taxi dispencer, Conexxion Taxi Services, IJsselmuiden, The Netherlands
Projects
Houtmood Wheels
Hobby/Passion based Skateboard wheel brand.
Skills
• Social • Creative • Empathetic • Positive • Determined • Adaptable • Eager to learn
Education
Secondary vocational education, Retail
Hanze College
Languages
Dutch
Native
English
Fluent