Toba Abiodun

Mortgage Operations Specialist

Results-driven Mortgage Operations Specialist with over 10 years of experience in loan intake, mortgage servicing, compliance review, and quality assurance within high-volume banking environments. Skilled in reviewing mortgage loan files, resolving data discrepancies, ensuring Freddie Mac compliance, and collaborating cross-functionally to improve operational efficiency and reduce risk.

[email protected] 651-955-3779 Burnsville, MN
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Language
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Skills
Work Experience
Accounting Assistant
Accounting Assistance (Voluntary)
May 2010 — Nov 2010Minneapolis, MN
  • Posted details of business transactions in ledgers
  • Reconciled bank statements
  • Executed daily operations of accounting and bookkeeping
Mortgage Loan Operations Specialist
U.S. Bank
Feb 2013 — PresentCurrentHopkins, MN (Remote)
  • Performed loan receiving and intake reviews in Mortgage365 (M365), ensuring accurate loan setup and compliance with Freddie Mac guidelines for 56 files weekly without error
  • Reviewed mortgage loan files for completeness, accuracy, and regulatory compliance before downstream processing for over 56 files each week
  • Identified and resolved system validations, warnings, and borrower data discrepancies daily to minimize post-closing risk
  • Conducted manual borrower eligibility reviews for complex loans involving multiple borrowers, typically handling 4-5 borrowers per case
  • Validated tax, escrow, insurance, and reserve data to ensure proper loan servicing setup, achieving compliance for over 56 files weekly
  • Documented receiving decisions with detailed audit-ready notes to support compliance and quality reviews, enhancing audit readiness
  • Collaborated with underwriting, processing, and quality assurance teams to maintain workflow efficiency and resolve escalated issues, reducing processing time by 20%
  • Supported process improvement initiatives that enhanced operational accuracy and reduced turnaround time by 15%
Skills
Reduced turnaround time by 30% in project deliveryIncreased accuracy of data entry, achieving 98% error-free submissionsImproved customer satisfaction scores by 25% post-implementationStreamlined workflows, resulting in a 20% reduction in operational costsEnhanced team productivity, with a 15% increase in output per employee
Education
Bachelor of Science, Accounting
National American University
2016
Languages
English
Professional
References available upon request.
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