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  "basics": {
    "name": "Theresa Mashingaidze Dongo",
    "summary": "Detail-oriented and highly organized professional with a solid background in front desk operations and financial record-keeping. Skilled in managing high-volume transactions efficiently while maintaining accuracy and excellent guest service. Proficient in utilizing hospitality and accounting software to streamline processes and support organizational goals.",
    "location": "7023 Vunga street, Target Kopje Masvingo"
  },
  "work": [
    {
      "company": "Rainbow towers hotel and conference centre, Harare",
      "position": "Front desk assistant",
      "location": "Harare",
      "startDate": "2015-01",
      "current": true,
      "highlights": [
        "Delivered exceptional customer service at the front desk, warmly greeting guests and professionally addressing their concerns",
        "Maintained comprehensive guest records and diligently updated reservation systems to enhance operational efficiency",
        "Assisted in compiling daily reports on occupancy rates and billing summaries for management's strategic review",
        "Trained and mentored new front desk staff on operational procedures, including proficient use of Opera PMS and POS systems",
        "Processed guest payments and refunds accurately through hotel POS systems, ensuring strict adherence to company financial policies",
        "Resolved guest inquiries and complaints promptly, effectively maintaining high levels of customer satisfaction",
        "Oversaw front desk inventory management, including keys and supplies, ensuring proactive stock levels and timely ordering",
        "Executed end-of-day cash reconciliation and prepared daily financial summaries to support precise accounting and reporting"
      ]
    },
    {
      "company": "Marsh Legal",
      "position": "Bookkeeper",
      "startDate": "2011-02",
      "endDate": "2016",
      "highlights": [
        "Sustained precise financial records by systematically recording daily transactions using Xero accounting software.",
        "Reconciled bank statements monthly to ensure account accuracy and promptly identify discrepancies",
        "Oversaw accounts payable and receivable, managing invoicing and collections to uphold a consistent cash flow"
      ]
    }
  ],
  "education": [
    {
      "institution": "Midlands State University, Gweru",
      "degree": "Bachelor of Commerce",
      "field": "Business Management",
      "startDate": "2001-08",
      "endDate": "2005-11"
    },
    {
      "institution": "University of Johannesburg, Johannesburg",
      "degree": "Bachelor of Commerce Honors",
      "field": "Strategic Management",
      "startDate": "2013-01",
      "endDate": "2014-02"
    }
  ],
  "skills": [
    "Reservation and Booking Management",
    "Property Management Systems (PMS)",
    "Opera PMS",
    "Cash Handling",
    "Point of Sale (POS) Systems",
    "Data Entry and Accuracy",
    "Billing",
    "Microsoft Office Suite (Word, Excel, Outlook)",
    "Customer Feedback and Complaint Resolution",
    "Front Desk Operations",
    "Guest Relations",
    "Financial Reporting",
    "Conflict Resolution",
    "Team Collaboration",
    "Time Management",
    "Event Coordination",
    "Sales Techniques"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Shona",
      "fluency": "Native"
    }
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      "Property Management Systems (PMS)",
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      "Point of Sale (POS) Systems",
      "Data Entry and Accuracy",
      "Billing",
      "Microsoft Office Suite (Word, Excel, Outlook)",
      "Customer Feedback and Complaint Resolution",
      "Front Desk Operations",
      "Guest Relations",
      "Financial Reporting",
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      "Team Collaboration",
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      "Sales Techniques",
      "English",
      "Shona"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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    "lastModified": "2026-09-30T01:37:08.041Z",
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}